Store Manager - Sam Ntuli Mall at Pepkor Speciality

Qualifications

• Grade 12

Knowledge, Skills and Experience:

• Grade 12.
• 1-2 years of management experience in a similar environment.
• Computer literacy.
• Ability to work well under pressure and resilience.
• Strong team player.
• Leadership and staff management skills.
• Excellent communication skills.
• Business acumen.
• Strong attention to detail and accuracy in work.
• Effective time management.
• Resourcefulness and problem-solving capabilities.
• Customer service orientation.
• Ability to build and maintain relationships.
• Confidence and decisiveness.
• Passion for the brand.
• Social-media savvy.
• Fashionable and trend-conscious.

Key Responsibilities:

• Recruiting, training, supervising, and appraising staff.
• Managing staff and ensuring smooth operations.
• Managing budgets, including Profit & Loss (P&L) and payroll.
• Maintaining statistical and financial records (daily, weekly, and monthly).
• Handling customer queries and complaints.
• Maximizing profitability and setting/meeting sales targets, motivating staff to achieve them.
• Overseeing visual merchandising and housekeeping to maintain store presentation.
• Managing inventory, including stock control.
• Ensuring store equipment is secured and accounted for.
• Maintaining a health & safety environment for customers and staff ("The Crew").
• Understanding and driving daily, weekly, and monthly store sales targets.
• Producing store-specific action plans to minimize stock loss.