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  • Posted: Jul 10, 2023
    Deadline: Not specified
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    We provide funeral, life, savings and retirement products and services to South Africans from every walk of life. In everything we do, we aim to reward the trust that our clients have placed in us. We keep our promises to our stakeholders, and we are always there for our clients when it matters most
    Read more about this company

     

    Specialist: Technical Support - Menlyn Park

    Description

    Provide hardware and software support (LAN & WAN)

    • Install software
    • Troubleshooting (TCF)
    • Assemble computer
    • Repairs & maintenance of hardware & peripherals
    • Installation & maintenance of cabling
    • Maintain inventory for software & hardware (TCF)

    Provide 2nd line support to users on helpdesk

    • Investigate and provide solution (TCF)
    • Communicate with users on incident logged (TCF)

    Boardrooms and printers

    • Assist with first line support in boardrooms.
    • Assist with first line printer support

    Provide electronic access relating to buildings Procurement

    • Assist with procurement of endpoint devices and accessories for users.
    • Assist with maintenance of asset register with IT Asset Management Team

    Assist users

    • Close all calls (using jira system) within the SLA.

    Requirements

    Knowledge and Skills
    Formal Education

    • Matric
    • National diploma in IT (Advantage)

    Technical/Legal Certification

    • A+
    • N+

    Experience

    • Atleast 3 Years’ Experience in 2nd & 3rd line support

    Method of Application

    Interested and qualified? Go to Assupol on assupol.mcidirecthire.com to apply

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