Specialist: Systems Amendments at Liberty Group South Africa

Purpose

• To provide specialist advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs.

Key Requirements

• Processing System Changes accurately & efficiently on relevant production systems
• Manage production when team members are on planned and unplanned leave.
• Reporting to management on work in the area Daily, EXCO, other relevant reporting.
• Ensure customer satisfaction with regards to the quality of operational support provided. 
• Communication to all levels (customer, heads of department, divisional director, inter-departmentally, etc.)  in a clear and concise manner.
• Team collaboration is important.
• Identify team members learning and development.
• Updating of documentation and communication relevant to the area of expertise.
• Performance management - update the relevant systems to reflect the relevant ratings.
• Identify, Analyse and resolve queries and existing problems in order to reach optimum solutions in timely manner.
• User manuals and documentation to be regularly updated.
• Identify risks in the area.
• Assist the Audit process.
• Compliance requirements e.g. CRMP, Risk registers to be able to assist in compiling for the area

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Additional Requirements

• 5-6 years experience in the similar environment with 2 - 3 Years experience in administration environment
• Product and industry knowledge
• Systems Knowledge especially of processes within the various systems