Specialist: HR Operations and Employee Services at MTN

Mission/ Core purpose of the Job

• The Specialist: HR Operations & Employee Services is responsible to manage & support Employee Service provisioning and support the HR Operations, Recruitment & Onboarding service delivery
• Further the role will also provide administrative support throughout the employee lifecycle
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• Strategy Development and Implementation
• Support the delivery of the HR operations & recruitment strategy in line with the overarching business goals

Operational Delivery

• Coordinate to manage the storing and safekeeping of all legislative employee related documents (personal records)
• Ensure employee information is updated into the HR system and physical documents are appropriately kept up-to-date and filed
• Provide administrative support throughout the employee lifecycle
• Coordinate to manage day to day employee administration services for employees
• Ensure high degree of responsiveness and problem solving while managing employee service requests and queries
• Escalate complex queries and non-standard service requests to SM: HR Operations & Business Partnering in a timely manner
• Execute, deliver and coordinate on separations procedures in line with the approved policies and processes
• Ensure compliance to respective internal policies, SLAs and with regulatory requirements

Governance

• Ad-hoc Meetings
• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations

Reporting

• Collate and prepare appropriate daily, weekly, and monthly activity and performance reports, in accordance with the measurement metrics set by management
• Prepare/compile agreed periodic activity and performance reports

Escalations

• Notify escalations that have impact on critical path of service delivery

Function Tactical

• Participate in adhoc and operational meetings
• Participate and provide input into tactical meetings as and when required

Performance

• Assist in monitoring, evaluating and reporting on the performance and service delivery in line with defined SLAs and metrics
• Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to managementEnsure effective execution of day-to-day operations and resolve operational issues as they arise

Job Requirements (Education, Experience and Competencies)
Education:

• Relevant 3-year tertiary Diploma/ Degree  (Human Resources/Behavioural Sciences/equivalent)
• Relevant certification / accreditation / membership with professional body (advantageous)

Experience:

• 2-3  years’ of experience in experience in HR Recruitment and Operations / Employee Service Management
• At least 1year of experience with a non-traditional FinTech or E-Commerce company specifically in HR operations
• Experience working in a medium to large organization
• Experience working in a small to medium organization
• Experience in ERP (Oracle preferred)

 Competencies:

Functional Knowledge:

• Computer literacy
• Knowledge of HR systems & metrics
• HR policies and procedures
• Technical concepts relating to recruitment
• Hire to Retire service management
• HR operations and service delivery
• Knowledge of South African Labour Laws and Regulations

Skills

• Effective communication
• Analytical thinking
• Decision Making
• Conflict Mediation
• Leadership
• Data interpretation
• Negotiation
• Numeracy