Specialist: High Level Support - Umhlanga at Vodafone Global Enterprise

Role purpose:

• To provide insights into network availability, provide high level support to field engineers and rectify all network quality faults

Your responsibilities will include:

• To give high level support and insight into network availability and solutions to maintain regional target.
• To give high level support to Technical Officers and/or commissioning contrators during their daily functions with escalated and in-depth network faults (e.g. hardware problems). 
• To pro-actively analyse and verify in-depth network problems by performing traces on BSC, PCU, Transcoder, BTS, RNC, NodeB, eNodeB and gNodeB level. 
• To ensure optimal performance on network quality (e.g. call set-up success rate, call retention rate, call success rate, availability) by monitoring the network statistics through tools such as Netscope, Netstats, CAT, NHA, Sonar, Radio Commander, OMCR, M2000 and U2020. 
• To rectify all network quality faults received from CIC and the NMC as per received information and timelines. 

The ideal candidate for this role will have:

Technical / professional qualifications: 

• 3 or more years relevant experience (Essential)  
• 1 year Project Management / co-ordination experience (Essential)  
• 1-2 years working with base stations (Desirable)  
• Electrical Specifications (Desirable)
• Relevant 3 year Degree / National Diploma in Electrical Engineering/Information Technology (BSc, BTech, S4, N6, T3) (Essential)

Core competencies, knowledge, and experience:

• Understanding of basic telecommunications principles  
• Understanding of basic business principles  
• Legislation, i.e. Health and Safety Act  
• Understanding of geographical maps  
• Policies and procedures  
• Technical  Air Conditioning  Electrical  Construction

Closing date for Applications:  1 September 2023