Specialist Customer Value Management (ARO Insurance) at Absa Group Limited (Absa)

Job Summary

To establish and lead the Insurance Customer Value Management (CVM) function for ARO RBB. Work with the Strategic Business Units (SBU), ensuring that leading-edge predictive risk and marketing techniques are established and deployed by the business to provide sustained competitive advantage.

Job Description

Accountability: Responsible for Insurance product and insurance partners governance support for ARO (50%)

• Ensure that ARO Insurance product and insurance partners strategy aligns with the overall CVM objectives and is in line with the overall ARO RBB Strategic direction
• Provide an independent support function to ensure that insurance business plans for countries are  appropriate and on track to deliver against expectations
• Contribute (strategically) to building the vision and developing successful practices for Bancassurance in  RBB and the wider ARO Insurance team.
• Support the delivery of the Profit & Loss (P&L) objectives for the SBU as defined in the Medium Term Plans (MTP).
• Develop awareness, constantly through education and consultation with relevant stakeholders
• Development and implementation of various ARO Insurance related scorecards

Accountability: Value creation through stakeholder engagement and management 30%

• Coordinate and communicate  Insurance activities with the appropriate segment senior leadership and the risk function/team.
• Participate within the senior leadership team of the segment and the ARO RBB function, Communication to senior management with a focus on developing the understanding of the analytics based methodology used by CVM
• Deliver incremental annual benefits for the ARO through increased value adding activities that support the distribution of Insurance across the markets.
• To increase the market share through effective alternative channels and support proactive acquisition of new clients

Accountability: Coordination of Management Information (MI) 20%

• Co-ordinate and develop MI required for key committees within the ARO RBB
• Provide business intelligence and identify challenges relating to Insurance penetration, cross sell ratios and Non Interest revenue targets.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)