Specialist: Client Analytics & Insights at Nedbank

Job Purpose

• Execute in the delivery of client and product strategy in a profitable way whilst delivering value creation by applying best analytics, reports and insights to enable end-to-end value chain to unlock of the clients.

Job Responsibilities

Function specific:

• Perform client and product analytics to unearth key insights to enhance product knowledge and sales growth to achieve strategic objectives.
• Build statistical models and algorithms, plus conduct advanced analytics that add value.
• Provide deep and actionable insights through interactive dashboards and other tools.

Financial:

• To provide client insights on product usage and trends to identify cross sell and upsell opportunities.
• To provide sector insights on client CVP opportunities, industry trends, benchmarking of pricing, competitor pricing and analytical data.
• Provide data insights and analysis: tracking of sales gap closures; client CVP reviews, client profitability, client behaviour/product/channel usage trends, and product profitability.
• Ensure and provide data for refund and root cause analysis.

Customer:

• Perform client analytics to unearth key insights to enhance product knowledge and sales growth to achieve strategic objectives.
• Maintain the availability of client behaviour containing product and channel insights and trends.
• Articulate key data insights through dashboards and other visualisation tools to enable value creation.

Client Value Proposition:

• Execute scenario models and analysis to aid decision making based on client behaviour and market trends.
• Execute machine learning, Artificial Intelligence and other modelling techniques to generate deep client and product insights.

Stakeholder Management:

• Strategic vendor and partner collaboration and management.
• Collaborate with stakeholders for commercialisation, compliance, people, tech, support, operationalisation, servicing, and data requirements.

Industry:

• Execute data led analytics to generate insights for product compliance and sustainability.

Risk, Internal Audit & Compliance:

• Ensure accountability and understanding of the implications, possible requirements and opportunities whilst ensuring compliance.

People:

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• 3 - 5 years relevant experience in product management

Technical/Professional Knowledge

• Digital culture
• Technical product knowledge
• Strategic planning
• Budgeting
• Change management
• Principles of project management
• Leadership skills
• Risk Management
• Performance management
• Business Principles

Behavioural Competencies

• Customer Focus
• Driving Innovation
• Decision Making
• Hyper Collaboration
• Strategic Influence
• Leadership Disposition