Specialist, Behavioural Science at Standard Bank Group

Job Description

To Design, implement and manage strategic behavioural science change interventions and projects. To Drive and operationalise experiments at scale, to ensure quantifiable and commercial value for the organisation and act as a subject matter expert to stakeholders and project manage individuals across the business to implement agreed work projects and lead other team members. Operate across various functions such as analytics, digital, segment, marketing and channel.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce, Human Resources, Psychology, Quantitative Studies
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Social Sciences,

Experience Required
Behavioural Science

1-2 years' experience in engaging senior-level clients in one or some of the following sectors: financial services advertising, marketing, human resources, behavioural analytics, social research or similar. Proven track record in advising clients on and implementing projects and programmes.
3- 4 year's Deep knowledge of the insurance/financial services industry, its products, customers, channels and customer experience. An In-depth and up-to-date understanding of the applications of the behavioural sciences to business problems specifically related to customer experience (including customer journey mapping, A/B testing, as well as behaviour change and financial performance measurement) with a good understanding of customer data.

Additional Information

Behavioral Competencies:

• Examining Information
• Interpreting Data
• Providing Insights
• Generating Ideas
• Exploring Possibilities
• Meeting Timescales
• Managing Tasks
• Producing Output
• Taking Action
• Seizing Opportunities
• Making Decisions
• Convincing People

Technical Competencies:

• Understanding of Financial Services
• Analysing and Interpreting Information
• Conducting Research
• Digital Analytics and Reporting
• Competitor Analysis 
• Client Journeys and Personas