Site Account Manager at Metso

• We are seeking a Site Account Manager to join our Sales Team. The successful candidate will be responsible for building and maintaining active long-term relationship with key decision makers at customer site level and continuously promote Metso’s value adding offering. Create a healthy business with high customer satisfaction with the allocated site accounts.

In this position, you will report to the Senior Sales Manager – North East.

This position is mainly located in Phalaborwa, Limpopo.

TEAM YOU BELONG TO

You will join the Sales Team and work closely with internal // external stakeholders, such as Mining Customers, Product Support Teams, Commercial Teams, Field Services Teams, Sales Teams and Management.

WHAT YOU WILL DO

• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share those with the organization, connecting key interfaces 
• Understand customer business and is capable to argue Metso’s added value 
• Develop and maintain internal and external relationships in own area of responsibility and work across teams to contribute to the overall growth objectives of the business 
• Plans and has full visibility to the activities of any Metso function at the site
• Seeks and coordinates for best resources and channels to be used for customer facing activities 
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable 
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan) 
• Maintains and shares information of installed base, performance and shutdown schedules and plan 
• Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities 
• Supports Accounts Receivable
• Active member of the MA Key Account/Global Key Account team

WHO YOU ARE

• Matric (Grade 12)
• National Diploma in Mechanical Engineering or Metallurgy or equivalent
• Minimum 3 years’ experience in Sales or Account Management
• Sales experience in similar industry will be advantageous
• Process plant experience will be beneficial
• Strong relationship building skills as well as communication and presentation skills
• An existing customer network will be beneficial
• Good technical and sales background of various mineral processing equipment
• Experience working in a customer-focused and fast-paced professional environment
• Strong negotiation and influencing skills, with the ability to build trust
• A high level of computer skills is essential - Microsoft Excel, Word and PowerPoint

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
• Good interpersonal, communication, presentation & facilitation skills
• Highly motivated individual with the ability to work under pressure and meet deadlines
• Manage the sales opportunities and sales funnel in a Customer Relationship Management Tool (e.g. Salesforce, etc.)
• High attention to detail and accuracy
• Strong written and verbal communications skills are critical
• Prepared to work flexible work hours to meet deadlines when required
• Travel extensively to allocated sites
• Willingness to learn and continually improve own knowledge base
• Driven and independent self-starter focused on meeting or exceeding targets set
• Ability to manage own time

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.