Services Planner - Stormill, Roodepoort at Automation Control Solutions (ACS)

• Responsible for all administrative functions of the Final Control Services office and the planning and scheduling activities associated with Final Control Services in the region. Responsible for co-ordination to ensure that all repairs and service to both internal and external customers are delivered on time and according to our policies and procedures. Responsible for interface with the customer as to the status of repairs.

Minimum Requirements    
ACADEMIC QUALIFICATIONS:

• Grade 12
• Planning & Scheduling course advantageous

EXPERIENCE:

• Familiar with CRM Systems (Example - Maximizer) 
• Familiar with Quote preparations and invoicing 
• Familiar with Financial System (Example – Sage X3)
• Microsoft office fluency (Word, Excel & Projects)

KNOWLEDGE, SKILLS & ABILITIES:

• MS Office Suite
• Effective Time Management
• High level of interpersonal and communication skills
• Execute tasks effectively
• Analyse issues and solve problems

BEHAVIOURAL COMPETENCIES:

• Obsessive attention to detail
• Team Orientation
• Inherent Service Ethic
• Cope well with pressure and tight deadlines
• Maintain focus and self-control
• Maintaining effective relationships
• Self-directed learning approach

Duties and Responsibilities    

• Planning and scheduling of resources, equipment and materials for all scheduled and unscheduled maintenance, repairs and services of valves
• Planning and scheduling of work associated with Customer Maintenance Contracts
• Updating of Shutdown, Turnaround and Outage schedules for all customers in the Region
• Preparation of all labour quotes in accordance with ACS and customer’s procedures
• Capture all quotations on Maximizer
• Update and maintain CRM for all service opportunities
• Process all service-related invoicing monthly
• Service progress reports and communication with customers on a daily basis
• Ensure that all materials and resources required are on time and available to perform work
• All administration related to the daily operations of the department