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PwC - Biggest provider of audit, accounting and tax services to the companies listed in the Johannesburg Stock Exchange. Also provides internal audit, forensic audit, corporate finance, corporate governance services, sustainable assurance services and others.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
JOB PURPOSE
- A ServiceNow developer is responsible for creating and maintaining the ServiceNow workflows for PwC Africa, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting and implementing baseline and custom workflows to enhance internal business processes.
A. JOB PROFILE
PRINCIPAL ACCOUNTABILITIES
- Develop workflows and scripts to personalize existing ServiceNow applications to automate and improve business processes
- Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Solve complex problems in an agile environment
- Strong focus on code quality and reusability
- Partner with Product Managers and clients to identify, document and evaluate product requirements and roadmaps
- Work with Product Managers to collect and understand quantitative product data and metrics to understand product performance
- Provide product support when needed, and generate hypothesis on possible product problems
- Create, maintain and update product information, and act as an expert internally and externally
- Understand users and identify who they are and what their needs are based on evidence
- Manage and execute formalised Product testing as part of the delivery cycle
- Communicate effectively across organisational, technical and political boundaries, understanding the context
- Train and guide junior developers
- Document Standard Operating Procedures
B. PERSON PROFILE
MINIMUM QUALIFICATIONS EXPERIENCE
KEY KNOWLEDGE & SKILLS
- BCom Degree or similar
- A minimum of 2 to 3 Years of working experience with ServiceNow modules
- A minimum of 2 years experience with ServiceNow app development.
- Basic level understanding of ServiceNow Platform and its capabilities
- Ability to understand and create complex workflows and subflows
- Understand the business needs and the needs to standardize processes and build this into the design
- Ability to transform customer requirements into a high-level (architectural) solution or supporting model.
- Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML
- Familiar with Scrum and Agile way of working and developments. Being able to lead small project teams is a plus.
DEFINITIONS
1. JOB PURPOSE
- Why the post created was or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.
2. PRINCIPAL ACCOUNTABILITIES (KPA’S)
- For which aspects are you responsible?
- Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.
3.DIMENSIONS (FINANCIAL)
- Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.
4. STAFF (PEOPLE MEASURES)
- Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.
5. ORGANOGRAM
- Attach a chart of the Division/Department and circle your position.
6. MINIMUM QUALIFICATIONS AND EXPERIENCE
- Minimum requirements to be successful in the position. Practical experience.
7. KEY KNOWLEDGE AND SKILLS
- Professional/Technical Skills/Management Skills.
Education(if blank, degree and/or field of study not specified)
- Degrees/Field of Study required:
- Degrees/Field of Study preferred:
- Certifications(if blank, certifications not specified)
Required Skills
- Optional Skills
- Desired Languages(If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
February 11, 2023
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