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  • Posted: Feb 22, 2023
    Deadline: Not specified
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    NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
    Read more about this company

     

    Service Experience Director

    Want to be a part of our team?

    • Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business. Generally has profit and loss responsibilities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Survey Tip: This role is focused on the relationship between the customer and solution provider during a project of a fixed duration

    Working at NTT

    Job Description

    • Contribute to strategy formulation, execute regional or global business strategies for products and services and direct short-term and long-range planning and budget development.
    • Drive adherence to key policies, processes and methodologies to ensure operational efficiency and design and enhance business processes, tools and operating models to improve productivity.
    • Participate in acquisition and growth activities at a regional or global level and contribute to capital market development.
    • Set operational and/or performance goals for each department, establish and monitor performance reporting systems and measure performance against performance goals.
    • Define, collect and gather root-cause analysis for the Field Operations issues to facilitate improvement management.
    • Develop an annual operational budget and manage expenditure against this budget.
    • Effectively manage a team, their resources, development and overall performance.

    Method of Application

    Interested and qualified? Go to NTT Ltd. on careers.services.global.ntt to apply

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