Service Consultant: Marine at Santam Insurance

What will you do?

• The purpose of this position is to provide support to the Relationship Management function and is responsiblefor delivering quality service to customers, who could either be internal or external to Santam (includingbrokers, customers, partners and suppliers). The successful incumbent will provide support to addresscustomer needs, concerns and issues.

What will make you successful in this role?

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructions
• Address unusual and non-standard customer issues including underwriting and commercial relatedqueries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
• Update RM reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.

Qualification and Experience

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• 3 - 5 years Marine Insurance experience

Knowledge and Skills

• Familiar with Excel, Word, Intranet, Kit, Knowledge of Marine products