Senior Systems Support (Finance) at Mr Price Group

Who we’re looking for?

• You’ve got a financial/accounting background and moved into the tech space
• You’re great at working with people
• You have at least 4 years’ experience working with Dynamics 365 or a similar financial system
• You’re in a senior support role and are that natural “go to person” for the team
• You have a qualification in IT, finance, or business

A day in your life?

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and master data to all applications are managed accurately
• Proactively review all environments to ensure the mitigation of risks
• Address risks identified by internal and external audit
• Ensuring compliance with best practice and standards
• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Develop, enhance and maintain applications that conform to user requirements and specified architectural design.
• Solving technical problems
• Conduct post implementation monitoring and support
• Mentor junior support associates