Senior Specialist: Programme Management at Liberty Group South Africa

Purpose

• To lead and deliver CAE (Client and Adviser Experience) specific business initiatives in support of the business strategy in collaboration with business stakeholders and other cross functional specialist teams.

Qualifications

• Bachelor's degree in Business, Commerce or related field
• Formal Project Management/ Agile training/ Accreditation advantageous

Experience

• 5+ years of Project/Programme Management Experience
• Experience in agile ways of work
• 4+ years preferred in the Insurance Industry
• Excellent communication skills (story-telling, visualization) and the ability to get buy-in on those ideas within a large organization.

Key responsibilities and level of work expectations

• To partner with CAE functional heads to support and execute key business initiatives across the sales channels and related parts of the business
• To define goals and create a vision for delivery of CAE business initiatives including success metrics for initiatives, budget control and benefit realization metrics
• Responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives.
• Communicate and feedback with all stakeholders using quality metrics and project status reports as drivers of engagement
• To help the team maintain the vision by creating an initiative roadmap which is a high-level, strategic visual summary that outlines the vision and direction for the initiative offering over time. It is both a strategic guide for stakeholders to reference as well as a plan for execution.
• To create the list of backlog items and prioritize them based on the overall strategy and business objectives. and to map out project dependencies to inform the necessary sequence of delivery
• Creating, updating and publishing plans and schedules
• Collaborate with customers and advisers  to constantly understand and communicate their needs and participate in the validation of the proposed solutions.
• To work in close collaboration with the business integration team to ensure that propositions and solutions are delivered and integrated into mainstream business processes and operations.
• Support the integration of systems, processes and functions that help deliver on the CAE strategy including ensuring that CAE is capitalising on the appropriate support available within Liberty.