Senior Specialist Consultant (Fixed Term Temporary Contract role) - Home Loans at Absa

To act as a subject matter expert on Property sales and Home loans product and to promote, negotiate and sell deals through cold calls across the country to customers and drive conversion of attorney instructions from grants across property Hub.

Job Description
KEY RESPONSIBILITIES:
Mandated Sales management through multiple mediums

• Ensure that the process to identify Sales Customers who qualify for the Absa HL Product propositions is robust and executed effectively
• Act as a subject matter expert on property sales and various Product value proposition to close quote Calls to customers daily, through multi-mediums (i.e. telephonic discussions, written correspondence) to enable voluntary asset disposal based on referrals from the regions.
• Seek clarity from the Sales customers to ensure a comprehensive understanding of their needs. Address these needs as effectively as possible, whilst minimising any risk to the bank.
• Ensure that value is extracted with every customer conversation by enabling winning conversations, achievement of team productivity and quality objectives as defined in the Absa Home loans sales strategy and RCA
• Ensure that quality discussions with the customers regarding all benefits of HL Sales product and processes to enable excellent customer service.
• Ensure achievement of Instructions sales targets on a daily basis – i.e. minimum number of customers contacted per day; number of sales instructions confirmed with customers; minimum number of own confirmed final grants converted to instructions or as defined by management
• Share knowledge of best practices within the team to continuously improve customer service output by means of informal and formal knowledge sharing in Quality Assurance and coaching meetings weekly/monthly.

Customer Service

• Provide exceptional service to customers, both internally and externally.
• Schedule regular interactions with customers as agreed upon within SLA.
• Address and resolve client complaints timeously.
• Maintain close working relationships with role players within relevant Business Units.
• Establish sound relationships with clients so that you have a very good understanding of their business as well as the correct product propositions offered.

MINIMUM REQUIREMENTS:

• Matric or equivalent NQF level 4 qualification
• Higher Certificate/Diploma or equivalent NQF level 5 or higher qualification preferred
• RE 5 (Representatives) Certificate will be an advantage
• At least four (4) years Sales experience in Home Loans products
• Experience in Property sales
• At least two (2) years’ experience within the South African property market
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

WHAT’S ON OFFER:

• Great Team environment
• Opportunity to influence and interact with senior management
• Work in a multi –disciplinary environment
• Opportunity to discover and learn

DISCLAIMER:

• Preference will be given to South African citizens and permanent residents of South Africa in possession of proof of Permanent Resident Status.
• The appointment will be made in line with the Divisional Employment Equity Strategy.
• There is no referral plan linked to his requisition.