Senior Regional Order Fulfillment Planner at Epiroc

Main duties and responsibilities:

• Overseeing the order handling for all orders received from the Customer Centres in the region, this includes all operational functions including shipping of spare parts and consumables
• Manage constant feedback from OF Planners to ensure that internal customers in region are up to date on the status of orders placed and enquiries, to feedback to external customers by responding to request on lead time, order status, delivery, availability and, were applicable, parts information and price inquiries
• Oversee functions related to Claim Coordinators and assist with operational responsibilities when required - this includes successful completion of ACIGNS raised from Customer Centres and regular feedback to requestors (RDC's/LDC's/GDC's)
• Oversee daily management of central order fulfilment ticketing system
• Provide accurate, valid, and complete information / analysis by using the right method / tools
• Assist in meeting personal / order fulfilment team KPIS and targets
• Work close with the Regional Order Fulfilment Team Lead to ensure required service is being delivered
• Assist in investigating issues relating to pricing, deliveries, returns, credits
• Manage and assist colleagues in shipment tracking and tracing
• Supervise and assist team with below mentioned daily specific tasks:
• Order handling
• Order release and confirmation
• Order changes
• Order cancellations
• Order to delivery issues
• Back-order support in collaboration with Inbound Replenishment
• Order documentation
• Dangerous goods, custom duty export, inspections, restricted parts, certificate etc.
• Book shipments to forwarders
• Respond to transportation inquiries
• Investigate POD Queries and provide POD's as and when required
• Invoicing
• Create invoicing for freight recovery and breakdown charges
• Administration Export handling
• Coordinate all imports & exports including clearing instructions to the respective clearing agents
• Senior Order Fulfilment Planner ensures that all documentation is in order prior to shipment
• Work with claim coordinator (non-conformance) on shipping status and resolving any issues that may arise during shipping
• Work with claim coordinator to ensure that all shipments are covered for loss or damage during transit
• Preparing shipping orders or documentation for international or domestic shipments
• Ensuring that all shipments are properly insured and documented for transportation
• Prepare reports on shipment activity and costs
• Perform administrative tasks such as preparing correspondence, maintaining filing systems (Scanco), and ordering supplies
• Work constantly with continuous improvements through 5S
• Adhere to departmental policies, procedures and processes to ensure compliance to corporate governance requirements and Group Internal Controls. Ensure departmental compliance to Company Policies & Procedures
• Always maintain a courteous and professional demeanour and communication with Customer Centres and internal staff
• Participate in employee development programs including product and application training, business, and personal development opportunities
• Additional duties relevant for the function in the region/sub-region/country that may occur as per request from the Regional Order Fulfilment Team Lead.

Competences, skills and experience:

• In-depth knowledge of ERP systems, preferably M3 and BPCS
• Have a good understanding of systems integration and EDI
• Proficiency in MS Office
• Have good knowledge of supply-chain principles
• Minimum 4 years of experience of distribution or shipping
• Minimum 3 years relevant customer service experience
• Experience in working with different tools in an IT-environment
• Good working knowledge in English, both verbally and in writing
• Strong analytical skills for reporting purposes

Educational Requirements:

• Grade 12
• A tertiary qualification in Supply Chain Management or similar would be an advantage

Behaviours:

• Excellent interpersonal skills to communicate effectively with internal customers and colleagues at all levels
• Ambitious and creative
• Passionate and pays attention to detail
• Flexible, can quickly adapt to changes in plans
• Honourable, acts according to principles and ethics
• Loyal, supportive of our organizations mission and goals
• The ability to work and excel in a high-pressure working environment
• Problem-solving skills
• Empathy, confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Positive attitude and willingness to collaborate with all functions for the good of Epiroc
• Business oriented
• Well organized and focused on continuous improvement - there is always a better way!
• Excellent planning and execution capabilities
• Ability to work in a team