Senior Product Designer:Client & Intermediary Experience : Bellville / Johannesburg at Sanlam Group

What will you do?

Outputs/Core Tasks: 

• The Senior Product Designer will play an active role in driving design in production as a function within CX multi-disciplinary product delivery teams. In addition, the incumbent will support CX and CX Design Leadership in partnering with relevant stakeholders to leverage innovative design outcomes in order to enable client and intermediary engagements and experiences to help our clients to live with confidence, be inspired and assist in guiding them towards their financial aspirations.

The key responsibilities of the role include the following:

Craft

• Define interactions and services based on relevant business, technical, and design considerations, making use of best practice Product Design skillsets and methodologies.
• Make design ideas tangible for the project team and stakeholders through visual storytelling, UX and interaction design techniques.
• Explain and discuss design decisions eloquently, and give design feedback.

Project Management

• Own the UX and Interaction Design deliverables as agreed upon during performance contracting.
• Use a range of design methods and practices to design experiences.

What will make you successful in this role?

Role Requirements

Qualifications

• Bachelor’s degree or equivalent qualification in a related field

Experience 

• 5-7 years’ experience in the discipline of Product Design across varied users, business problems, and devices.
• Experience in designing products and services for Financial Services institutions.

Knowledge 

• Knowledge in driving and applying user-centered design processes and practices to develop new products and services.
• Knowledge of interaction models, flows and wireframes.
• Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
• Understanding of contextual uses for experience maps, user journeys and service blueprints.
• Understanding of areas of specialization within the greater design landscape, including  but not limited to Design Research, Visual Design, and Content Design.
• High dexterity in speed and quality with the tools of your trade.
• Knowledge of and curiosity about technology and its impact on design solutions.

Competencies

• Communicates effectively
• Decision quality
• Analytical thinking
• Cultivates innovation
• Optimize work processes
• Plans and aligns
• Concern for accuracy
• Customer focus
• Balances stakeholders
• Collaborates
• Drives engagement
• Drives results
• Nimble learning
• Being resilient
• Advanced Excel skills

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Customer focus - Contributing through others
• Cultivates innovation - Contributing through others
• Drives results - Contributing through others

Closing Date: 08 May 2023