Senior Manager: CVP - Sandton at Absa Group Limited (Absa)

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.

Job Description

Commercial management:

• Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape

Product Management:

• Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies

Product Infrastructure:

• Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable

Generate Insights: Market, Competition, Customer, Product Research

• Formulate strategic proposition roadmap & operationalisation
• Proposition conceptualization & design to deliver integrated value offers to clients
• Stakeholder engagement and management / collaboration to create, monitor and enhance CVP
• Frontline / banker support and engagement as CVP SME and champion
• ECM strategy design/execution including client engagement framework
• Campaign design & execution to enable production objectives, in line with customer needs
• Service experience excellence outcomes monitoring and improvement
• Client complaints monitoring and resolution in line with SLAs
• Client segmentation, retention & migration management in collaboration with relevant stakeholders
• SLA/OLA definition, tracking and management to deliver on CVP promise
• Marketing collateral, procedure documents etc. and alignment with Brand  
• Governance custodianship including approvals of key CVP changes
• Determine requirements for the BoW to enable proposition
• Stakeholder alignment across Tech, Digital, Enablement, Change, Product, Pricing environments etc.
• Banker & Customer Journey  reviews and enhancements, in line with CVP promise, through process reviews and impact

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)