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  • Posted: Jul 23, 2024
    Deadline: Aug 12, 2024
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    Vision SACE’s vision is to promote professionalism amongst all educators in South Africa, by ensuring that its services are easily accessible, continuously empowering through development, ensuring commitment to the profession and adherence to the ethos of education as enshrined in the South African constitution. Mission SACE strives to ensure that t...
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    Senior Helpdesk Operator

    Qualifications and Skills

    •  NQF Level 6 qualifications in the field of Communication, Office Administration and Public Administration.
    •  Computer literacy, Good Knowledge of MS Office.
    •  Three years relevant experience working in a call centre, with solid understanding of its operations.
    •  Supervisory or Leadership experience, experience is required.
    •  Strong understanding of customer service principles and practices.
    •  Ability to train and develop call centre agents.
    •  Communication skills, good Interpersonal Relations and organisational Skills, Managerial skills.
    •  Communications skills – verbal writing, Product knowledge

     Job key responsibilities 
    Helpdesk Management

    •  Overall management of the helpdesk/call centre sub-division.
    •  Monitor and capture the frequency of calls/queries for reporting purposes.

     Query resolution

    •  Ensure that all queries via the helpdesk are resolved within an acceptable time.
    •  Liaise with relevant department/managers, i.e. Registration or Finance department, where necessary, to ensure effective query resolution.
    •  Provide timeous feedback to educators with regards to their queries.

    Management functions

    •  Ensures appropriate delegation of duties accordingly.
    •  Guides the Helpdesk/Call Centre Operators in all their duties and manages their performance, development needs, etc.
    • Implement occasional duties that may be assigned by the Communications Manager or Assistant Manager to facilitate the smooth running of SACE.

    Method of Application

    • Send your completed SACE Employment Application Form, accompanied by a comprehensive Curriculum Vitae (CV), certified copies of ID and qualifications.
    • Late and incomplete applications will not be considered. All copies should be certified not older than 6 months.
    • SACE Employment Application form can be obtained from our website www.sace.org.za.
    • The experience on the Curriculum Vitae must contain the institution, position(s) and date (dd/mm/yyyy) indicating the starting and ending period to be able to calculate the years of experience.
    • The information on the SACE application form must correspond with the Curriculum Vitae.
    • It is the applicant’s responsibility to have foreign qualifications, evaluated by the South African Qualification Authority.
    • All foreign qualification must be accompanied by evaluation certificate from SAQA..
    • If not contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.
    • Suitable candidates will be subjected to a personnel suitability check (Criminal record, qualification verification and employment/ reference check verification).
    • In terms of the verification checks the applicant must provide at least 3 contact details (names, cell number and email address) of his /her referees of which immediate supervisor(s) must form part of.
    • The Council shall reserve the right to conduct verification beyond names provided on the CV.
    • Direct your Queries to Mary Chauke: 012 663 0429 or Motsatsi Makgoba: 012 663 0423

    Applications should be emailed to [email protected] (Reference in the subject box is the position applied for), hand deliver or Courier to Human Resource Unit, SACE Building Block 1, at 240 Crossway Park Offices, (Corner Jean) Centurion.

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