Senior Front of House Manager at Faircape Group

Duties include but are not limited to the following:

• Monitor, manage and review the service in the front of house at all 3 villages
• Ensure the Food Service Manager coordinates their staff to ensure the delivery of exceptional front of house services.
• Implement operational working procedures, to support the delivery of service excellence
• Strong analysis of service delivery and identify continuous improvements
• Resolve any complaints in service delivery with Food Service Manager
• Relieve Food Services Manager when they are on leave
• Ensure Meal and Refreshment service is as per procedure
• Ensure that Food Service Managers and their subordinates set up for meal time service
• Ensure that the Food Service Managers perform their daily checks, set up of the clubhouse and that they host events as per procedure

Staff Management

• Conduct probation evaluations and performance evaluations of direct reports
• Create and manage staff rosters of direct reports 
• Ensure staff training and development plans are managed, implemented, and administered.
• Monitor and ensure staffing levels are correct 

Qualifications:

Tertiary Qualification in hospitality advantageous

Requirements and Experience: 

• Proven experience in hospitality of at least 3 years
• Excellent knowledge of serving etiquette 
• Basic wine knowledge
• Experiences with management at multiple sites advantageous
• Experience in training & skill development

Skills and Knowledge:

• Skilled in managing multiple sites of catering and food services
• Computer proficiency
• Excellent leadership and decision-making skills
• Excellent organisational and time management skill
• Has a strong ability and willingness to train, mentor, manage and continually improve the kitchen team
• Comprehensive knowledge of current leading culinary trends

Attributes: 

• Works with passion, pride and ambition.
• Highly motivated, energetic
• Able to work as part of a team
• Ability to implement and manage procedures
• Excellent physical condition and stamina
• Ability to support and motivate the service team
• Ability to Multitask 

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references 
• Valid driver’s license 
• Own reliable transportation with the ability to travel and relieve when needed