Senior Claims Handler at Santam Insurance

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims
• Have a good market repertoire with Brokers, Surveyors and External Service Providers
• Confirm / Check premium paid/outstanding with credit control.
• Good understanding of claim documents and policy contractual agreements
• Have a full understanding of the Inco Terms and Institute Cargo Clauses
• Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters
• Report Loss Ratios
• Appoint Surveyors
• Liaise with Reinsurers (International and Local)
• Ensure a 3rd party recovery is followed through if recovery prospects
• Diary follow-ups for recoveries
• Work within a paperless environment and ensuring Filing/Archiving is done
• General Ad hoc assistance and support to the claims team
• Technology support: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed.  It can also assist in minimising “paper trail” and minimise costs for rental of external archiving and paper.
• Mentoring and developing young members who have an interest in marine 
• Financials – sign off mandated payments (local and forex)
• Client checks within the parameters of POPI, that is Sanction and Bridger Checks.
• Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
• Service: Providing excellent professional service to all relevant parties, both Internal and External.
• Audits – Assist with submission of files for Audits that is to ensure a seamless audit process.
• Report all claims above R1m to Management and R2m to Special Liability Unit 

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 5 years +  claims experience in marine insurance environment
• Overview understanding of the claims process

KNOWLEDGE AND SKILLS

• Good written and verbal communication skills.
• Computer literate
• Technical and Analytical Skills
• Written and Verbal communication skills (English)
• Excellent negotiation skills  
• Development of critical skills and capabilities
• Excellent accounting and reconciliation skills for claim adjustments