Open Positions at Santam Insurance

What will make you successful in this role?

Planning and delivery:

• To conduct and assist in managing risk-based Information Technology and Cyber related assurance assignments to deliver on the internal audit plan approved by Santam’s Group Audit Committee.
• Assignment management, co-ordination, and optimisation of budgeted resources to meet the Information, Technology & Cyber assurance team and GIA objectives and deliver agreed results and productivity requirements.
• Prepare audit reports and consults with management on practical recommendations.
• Provide input into annual audit planning.

Staff management:

• Day-to-day management and team leadership (should have supervised staff or team/s previously).
• Perform thorough review of work papers to ensure that procedures have been completed, conclusions have been supported, and firm quality control procedures have been adhered to throughout assignment planning, executing, reporting and follow-ups.
• Responsible for Information, Technology & Cyber assurance budget and effective use of audit resources.
• Provide input into team performance contracting and reviews.
• Assist in staff development and career planning.

Internal audit development:

• Assist in developing and implementing audit approaches and methodologies; and defining ideal audit approaches that leverage technology and result in achieving the objectives of an integrated, holistic approach. 
• Assist in building capabilities and methodologies in the areas of Information, Technology & Cyber assurance.
• Identify and recommend opportunities to continuously improve GIA functions and systems in line with organisational and industry changes as well as leading practice developments. 

Client relationship management:

• Utilise networks and develop internal and external client relationships.
• Assist in reporting to various audit and risk committees.
• Regular communication/consultation with the Senior Audit Manager.

Qualification and Experience

• At least 8 to 10 years’ experience (including 2 years at a supervisory/management level) in managing audit staff and performing Information, Technology & Cyber assurance and consulting reviews in a large and complex environment. Among others, this can include reviews of general computer controls, application controls, business processes, software development processes (agile & other), IT & Information Security, Information management and cyber security. 
• Prior experience managing several assignments, some with competing deadlines.
• Experience interacting with clients at all levels including senior/executive management.
• BSc / BCom / Btech / Beng / Honours (with Computer Science / Information Systems as a major) or similar and/or post graduate qualification.
• CISA and/or CIA / CRISC / CGEIT / CDPSE.  
• Experience in applying industry-based methodologies & frameworks such as COBIT, COSO, ISO, ITIL, etc. 
• Experience with integrated audits (application controls and data analytics) and providing Information, Technology & Cyber audit support to non-IT auditors.
• Internal audit experience and experience in the insurance industry preferred.
• Must be able to travel locally and willing to travel internationally if required, and work overtime when necessary.

Skills

• An advanced understanding of IT assurance, governance, risk, and control. 
• Conceptual and innovative thinker and must be able to apply those abilities in the work environment.
• High ethical standards and must be trustworthy.
• Strong verbal and written communication skills.
• Accountability.
• Strong team player.
• Assertive.
• Self-starter.
• Advanced time management skills (must be able to multi-task).

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What will make you successful in this role?

• Perform assurance and consulting reviews at Santam Ltd, its subsidiaries, portfolio managers, underwriting agencies, and international partners. 
• Adherence to the Internal Audit methodology and the International Standards for the Professional Practice of Internal Audit.
• Leading the audit, including in-depth review of the audit team’s work and findings.
• Responsible for audit execution, from planning to report finalisation. 
• Audit planning in terms of assignment objectives, scope of work and budgets.
• Ensure that audit assignments are focused on key risk areas and are performed efficiently and within time and expense budgets.
• Performing risk and control assessments.
• Developing and review of audit procedures to test adequacy and effectiveness of controls.
• Prepare audit findings with thorough root cause analysis and practical recommendations.
• Incorporate the use of data analytics (DA) in the audit lifecycle to create efficiencies in the audit process.
• Compile the draft audit report and engage in discussions with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant risk committees.
• Implementation and improvement of general quality assurance on all audit work.
• Supporting and mentoring junior auditors.
• Building relations with partners. Effective communication with the audit team, audit management and key stakeholders.
• Demonstrate and apply holistic / big picture and forward thinking.
• Supporting a combined assurance model (includes working with external auditors and other assurance providers).
• National and international travelling to Santam offices and partners may be required.

Qualification and Experience

• Internal Audit or equivalent qualification.
• CIA or studying towards CIA.
• 5 to 7 years internal auditing experience.
• Competency in applying data analytics.
• A strong understanding and knowledge of risks and controls.
• Experience in short-term insurance related audits and knowledge of insurance processes would be an advantage.
• Completed articles (external audit) would be an advantage.

Computer literate

• Excel - Advanced
• Word - Intermediate
• ACL - Intermediate
• Teammate

Skills

• Analytical ability and logical reasoning
• Conceptual and innovative thinker
• Understanding of key controls and risk management
• Effective time management
• Interpersonal, communication and networking skills
• Relationship management
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management 
• Problem solving skills
• Planning and organising
• Writing and reporting
• Knowledge sharing
• Ability to work under pressure

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What will make you successful in this role?

• To conduct risk-based technology focused (IT) audit assignments ultimately to contribute to delivering on the internal audit plan approved by Santam’s Group Audit Committee. This could include general computer control reviews, application control reviews and reviews of IT controls within the various business processes such as application and data interfaces as well as pre and post-implementation reviews with a focus on application controls.

Assignment work entails assignment planning, execution, reporting and audit follow up work (where applicable) including the following activities:

• Performing risk and control assessments;
• Developing, executing and in some cases, reviewing audit procedures;
• Preparing audit findings and unpacking root causes with management;
• Compiling an audit report and workshopping practical action plans with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives;
• Ensuring that audit work is documented on GIA’s audit software tool and adheres to the required quality standards; and
• Ensuring that audit work is completed within time and cost budgets.
• Assist in reporting to various audit, risk & related committees.
• Provide input into annual audit planning.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant governance structures.
• Maintain quality standards in terms of the audit methodology, approach and documentation.
• Supporting and mentoring junior / trainee auditors.
• Client relationship management with internal Santam stakeholders as well as external stakeholders, with a focus on Information Security functions.
• Championing Internal Audit’s role in the organisation by serving as GIA’s representative at relevant, key Santam forums.
• National travelling to Santam offices and partners may be required.

Qualification and Experience

• A relevant qualification (Diploma, Bachelors or Honours degree) in science, commerce, engineering, technology, information systems, informatics or similar. 
• More than 4 years’ experience in an audit/ consulting/ risk management/ governance or similar operations function and demonstrable exposure as per the job description.
• Experienced in performing IT general, application controls and similar types of audits across a range of environments.
• Solid understanding of traditional business processes and how they interact at an application and database level.
• An advanced understanding of internal audit disciplines, methodologies and practices.
• Experience in the insurance industry is preferred.
• Progress towards or completed CISA, CRISC, or similar.
• Good understanding of relevant security and control frameworks such as COBIT, ITIL, COSO, OWASP, CIS & similar frameworks.
• Experience with industry leading audit software packages would be advantageous.

Skills

• Very strong numerical, analytical and conceptual skills 
• Analytical ability and logical reasoning
• Understanding of key controls and risk management principles
• Strong time management
• Excellent interpersonal, communication and networking skills
• Relationship management (Strong client service orientation)
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management and negotiation skills
• Ability to work effectively in a team as well as by yourself

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What will make you successful in this role?

• To conduct risk-based technology focussed (IT) audit assignments ultimately to contribute to delivering on the internal audit plan approved by Santam’s Group Audit Committee. This could include general computer control reviews, information & cyber security reviews, reviews of IT controls within the various business processes (Application Controls) as well as pre and post-implementation reviews with a focus on information security.

Assignment work entails assignment planning, execution, reporting and audit follow up work (where applicable) including the following activities:

• Performing risk and control assessments;
• Developing, executing and in some cases, reviewing audit procedures;
• Preparing audit findings and unpacking root causes with management;
• Compiling an audit report and workshopping practical action plans with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives;
• Ensuring that audit work is documented on GIA’s audit software tool and adheres to the required quality standards; and
• Ensuring that audit work is completed within time and cost budgets.
• Assist in reporting to various audit, risk & related committees.
• Provide input into annual audit planning.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant governance structures.
• Maintain quality standards in terms of the audit methodology, approach and documentation.
• Supporting and mentoring junior / trainee auditors.
• Client relationship management with internal Santam stakeholders as well as external stakeholders, with a focus on Information Security functions.
• Championing Internal Audit’s role in the organisation by serving as GIA’s representative at relevant, key Santam forums.
• National travelling to Santam offices and partners may be required.

Qualification and Experience

• A relevant qualification (Diploma, Bachelors or Honours degree) in science, commerce, engineering, technology, information systems, informatics or similar. 
• More than 4 years’ experience in an audit/ consulting/ risk management/ governance or similar operations function and demonstrable exposure as per the job description.
• Experienced in performing IT general, information security and cyber security audits, including operating system and database security assessments/ reviews across a range of environments.
• Database and Operating systems security interrogation experience would be advantageous.
• An advanced understanding of internal audit disciplines, methodologies and practices.
• Experience in the insurance industry is preferred.
• Progress towards or completed CISA, CISM, CISSP or similar.
• Good understanding of relevant security and control frameworks such as COBIT, ITIL, COSO, OWASP, CIS & similar frameworks.
• Experience with industry leading audit software packages would be advantageous.

Skills

• Very strong numerical, analytical and conceptual skills 
• Analytical ability and logical reasoning
• Understanding of key controls and risk management principles
• Strong time management
• Excellent interpersonal, communication and networking skills
• Relationship management (Strong client service orientation)
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management and negotiation skills
• Ability to work effectively in a team as well as by yourself

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims
• Have a good market repertoire with Brokers, Surveyors and External Service Providers
• Confirm / Check premium paid/outstanding with credit control.
• Good understanding of claim documents and policy contractual agreements
• Have a full understanding of the Inco Terms and Institute Cargo Clauses
• Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters
• Report Loss Ratios
• Appoint Surveyors
• Liaise with Reinsurers (International and Local)
• Ensure a 3rd party recovery is followed through if recovery prospects
• Diary follow-ups for recoveries
• Work within a paperless environment and ensuring Filing/Archiving is done
• General Ad hoc assistance and support to the claims team
• Technology support: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed.  It can also assist in minimising “paper trail” and minimise costs for rental of external archiving and paper.
• Mentoring and developing young members who have an interest in marine 
• Financials – sign off mandated payments (local and forex)
• Client checks within the parameters of POPI, that is Sanction and Bridger Checks.
• Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
• Service: Providing excellent professional service to all relevant parties, both Internal and External.
• Audits – Assist with submission of files for Audits that is to ensure a seamless audit process.
• Report all claims above R1m to Management and R2m to Special Liability Unit 

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 5 years +  claims experience in marine insurance environment
• Overview understanding of the claims process

KNOWLEDGE AND SKILLS

• Good written and verbal communication skills.
• Computer literate
• Technical and Analytical Skills
• Written and Verbal communication skills (English)
• Excellent negotiation skills  
• Development of critical skills and capabilities
• Excellent accounting and reconciliation skills for claim adjustments

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Job description

• Process payments and financial journals
• Performing reconciliations
• Handle debtors accounts
• Month end interest verification
• Broker and agency accesses and onboarding
• Request changes on details of agencies and brokers
• Handle financial system queries
• Support to Agri personnel
• Finance Administrative duties
• Handle and follow-up of enquiries -telephonic and on email.

Duties and Responsibilities

• Administration of mandates and regions.
• Administration and monitoring of payment agreements/contract for premium outstanding.
• Handling of long outstanding debtors accounts.
• Responsible for payment of legal fees.
• Execute ongoing system testing.
• Assist with system queries.
• Responsible for logging Finance system related incidents.
• Verifying the FSP status of brokers
• Professional Indemnity confirmation and checks
• Ensuring that all agencies have the applicable mandates on the underwriting system.
• Responsible for the registration and onboarding of brokers and agencies. 
• Request changes details of agencies and brokers on 
• Responsible for broker and agency accesses.
• Capture expenses for the AGRI business 
• Validation of payment made for the business.
• Capture reimbursement of Agri staff.
• Performing reconciliations.
• Compile financial reports.
• Addressing queries and requests from internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Finance degree
• 2-3 years’ experience in Finance or Auditing.

KNOWLEDGE AND SKILLS

• Computer literacy (MS Excel, Word, Outlook).
• Excellent verbal and written communication skills. 
• Logical thinker and strong problem-solving abilities
• Strong relationships Building
• Adaptable to new systems
• Accountability and responsibility
• Ability to deal with enquiries swiftly and correctly.

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Job Purpose

• This job family stream is concerned with managing risk by providing specialist technical underwriting advice. The CoE is a highly technical role with strong client focus. The primary focus is on renewal underwriting to maintain profitability. The incumbent will be responsible for managing risk administered on external systems, to achieve, maintain and grow profitability of the Commercial Portfolio Management channel.

Key Accountabilities

• The handling of escalations outside of binding authority, including
• technical and complex queries.
• Understanding of Risk management and the ability to apply risk
• Mitigation.
• Managing profitability through the application of effective policy
• screening actions on policy and portfolio levels
• The initiation, provision and implementation of renewal terms and
• conditions on identified high risk and high exposure policies.
• Effective underwriting of complex risks (new business, renewals, etc).
• Identifying re-insurance and taking appropriate action.
• Providing quality and correct feedback on high level technical queries.
• Strong retention (profitability and growth) focus
• Working within higher level mandates
• The successful candidate will also be responsible for building networks and
• relationships with the various role players and are required to liaise and influence on
• various levels. The position requires of the incumbent to embrace a culture of
• learning and development.

Qualifications and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
• RE accreditation
• Proficiency in MS Word and Excel
• Grade 12 or equivalent
• FAIS compliance – 120 credits on NQF level 5 Commercial lines
• Relevant system knowledge: Persetel & Web-E
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA - Advantageous)
• Completed or in the process of completing the Santam Academy courses in commercial insurance - Santam Commercial product training (SMK’s)
• Santam Underwriting level 3 (Applicable to Santam Internal Candidates)
• Bachelors’ Degree/AIISA/FIISA or comparable short-term insurance qualification (should be completed with or at least have started the Insurance related exams via IISA or Milpark)

Skills

• Delivery and results orientation
• Attention to detail – strong analytic skills required to identify and mitigate risk
• Problem solving
• Producing creative solutions
• Adapting to changing circumstances
• Performing under pressure
• Deciding & initiating action
• Building networks and good relations
• Negotiating and getting agreement
• Building networks and ability to maintain relationships
• Goal setting and prioritising
• Communication skills

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ABOUT THE ROLE

• The Merit Nonmotor Desktop Assessor for Merit Desktop Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel. 

KEY RESPONSIBILITIES

• Ability to balance claim investigations with treating customers fairly (TCF)
• Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims
• Handling a portfolio of suspected claims which would encompass all types of fraud 
• Conduct a Merit and quantum claim validation for non-motor claims
• Identify fraud indicators and gathering information
• Validating policy coverage and decide the appropriate action
• Case ownership to deal with claims from beginning to end
• Accountable for all claim interactions directly with the client/broker. 
• Ensures that the claim is handled efficiently.
• Communicate the process from the start of the claim and act as contact person if the client needs more information. 
• Monitoring of work load and keep within the required SLA Turnaround times.

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric Certificate
• National Diploma/University Degree/Short-Term Insurance qualification
• Strong Short Term Insurance Investigations experience
• 3 – 5 years non motor short term claims experience 

SKILLS

• Merit Investigation of Non-motor Claims  
• Administrative and Merit examination
• Insurance knowledge – Short Term
• Computer skills
• Quality management