Salesforce Product Manager at Absa Group Limited (Absa)

Key Responsibilities:

• Strategy and Planning: Formulate strategies to drive value from the Salesforce Platform in partnership with client, product, technology, and operations teams.
• Business Change: Manage ongoing investment and activity in line with the defined portfolio, including capacity and capability planning and development.
• Solution Realisation: Plan and drive execution of activities aligned with the Corporate Digital Platform execution model (SAFE).
• Benefits Optimisation: Utilise existing solution usage analysis to develop deep client insight and identify opportunities to create client value.
• BAU: Agree and manage SLAs with key stakeholders and support teams, consistently reducing organisation risk.

Education and Experience Required:

• B-degree
• 5-8 years’ experience in the financial industry (Knowledge in Corporate Banking)
• Minimum 5 years experience in an Agile environment
• Salesforce Certifications and 3-4 years’ experience

Advantageous Experience:

• Exposure to emerging technology – For example: CRM, Blockchain, DLT, Artificial Intelligence, Smart contracts, Cloud, API’s
• Ability to coordinate to solve problems across multi-functional and diverse teams.
• Strong orientation to driving strategy execution
• Advanced Level Salesforce Certifications i.e. Service Cloud Consultant; Sales Cloud Consultant & Marketing Cloud
• Product Owner Certification (SAFe; Agile)