Salesforce Functional Consultant at PricewaterhouseCoopers (PwC)

Qualifications /Certifications required:

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud (desirable)
• Salesforce Certified Service Cloud (desirable)
• Salesforce Certified Community Cloud (desirable)
• Salesforce Accredited Financial Services Cloud (optional)
• Salesforce Certified Business Analyst (optional)

Experience required:

• Minimum of 3-5 years of experience in business systems analysis or functional analysis
• Proven experience with Salesforce implementations and customizations
• Strong understanding of CRM processes and best practices
• Experience in requirements gathering, business process mapping, and translating business needs into technical solutions.
• Experience with Agile methodologies and project management
• Strong problem-solving skills and attention to detail.

Responsibilities of role: 

Development of client solutions:

• Contribute to engagement deliverables pertaining to all aspects of Salesforce technology.
• Assist in discovery & design workshops to identify client requirements.
• Design and review Salesforce solutions to meet client requirements.
• Input into the estimation of engagements in discovery, pre-build, and in-build phases.
• Manage the build of Salesforce solutions using configuration.
• Ensure the quality and timeliness of build deliverables.
• Perform customization of Salesforce using configuration.
• Facilitate end-user training and other user adoption activities.
• Work in an agile culture and a high-performance driven environment.
• Help identify and maintain client and stakeholder relationships.
• Recommend new features and improvements to optimize and increase the use of the Client’s platform.
• Provide technical specifications and help maintain overall documentation for the business.
• Adhere to and promote best practices and design guidelines.

Commercial

• Supporting Pre-sales during development of new business with new or existing clients
• Support the production of proposals & working with wider teams to present proposals.
• Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
• Working with the commercial teams to ensure a smooth handover into Delivery processes.
• Ability to work with engagement leadership to ensure accurate and achievable
• resourcing planning.

General

• Maintain certification in selected salesforce products.
• Maintain and improve internal team skills, processes and ways of working.
• Help mentor and coach other colleagues.
• Participate in the PwC culture, practices and teams.