Sales & Marketing Business Relationship Manager at MECS (Pty) Ltd

Responsibilities:

• Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectives.
• Direct and manage the provisioning of IT services to the sales operations of the business.
• Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
• Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels
• Address sales and marketing demand by capturing high level technology requirements
• Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required
• 24/7 availability to resolve critical issues
• Provide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAs
• Contract Management - Evaluates a potential service provider’s reputation, resources and expertise
• Carry-out all required contract negotiations for new and existing contracts with third parties
• Regular presentations and updates at leadership forums e.g. Sales LT’s, Franchise Advisory Councils, Exco’s, Partner forums, etc.

Qualifications and Experience:

• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• SAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce Cloud
• CRM certification or experience preferred
• 10 or more years IT experience, preferably in a Retail environment
• 5+ years management experience, preferably in a business facing / client facing role
• Deep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologies