Sales Coach at Sanlam Group

What will you do?

This is a support position that primarily provides coaching (product, systems and soft skills) to sales and service agents to improve their confidence and competence/ performance on the job. The role seeks to improve operational efficiency by guiding and developing the sales staff. This includes improving the quality of sales and improving the quality of the Customer Experience.

Key Responsibilities Include

• Identify coaching needs through evaluation of calls, reports or TL requests
• Undertake 1:1 and group coaching sessions and assessments
• Undertake requisite reporting/feedback, and post coaching monitoring
• Maintain stakeholder and client relationships

What will make you successful in this role?

Qualification & Experience

• Grade 12
• Preferable a coaching qualification (i.e. diploma or ETDP)
• Preferably financial services /call centre experience/sales environment
• Preferably coaching/training experience.

It

Knowledge and skills:

• MS: Office (Excel, Word, PP, Outlook)
• Thought Express/Vici dialer (or other similar systems)

Business

• Financial services industry knowledge (basic)
• Financial services product knowledge (MiWayLife))
• Relevant compliance regulations (i.e.: FICA, POPIA etc)
• MWL systems and processes (service and sales related)
• Underwriting and claims processes/rules
• Quality assessment processes and practices
• Coaching methodology and processes

Personal Attributes

• Keen developer of people
• Able to build trust and rapport
• Analytical and detail minded
• Good communicator /Listening skills
• Good time management and daily planning
• Action and results orientated
• Quality orientation
• Problem solver

Qualification And Experience

• Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
• Knowledge And Skills
• Call monitoring and assessments
• Coaching and developing consultants
• Training
• Process management and standards alignment

Personal Attributes

• Manages conflict - Contributing independently
• Communicates effectively - Contributing independently
• Plans and aligns - Contributing independently
• Optimises work processes - Contributing independently
• Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

Due Date For Applications

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 4th December 2022.