Safari Administrator (KwaZulu-Natal, Hluhluwe) at ANEW Hotels & Resorts

Minimum Requirements

• At least one years’ plus experience within the hospitality industry in 3- & 4-star property.
• Must be standards orientated
• High level of customer service, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
• Excellent Communication Skills in English and IsiZulu will be advantage
• High degree of self-motivation and ambition
• Must be able to work shifts and weekends

Duties and Responsibilities

• Receive guests to the Safaris Department by greeting customers politely as they enter, and attending to their inquiries and also answer inquirers over the phone. Project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
• Make game drive reservations for guests according to their needs, and also make sure that all game drive reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest game drive bookings and all billings for accountability and future reference.
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.