S&OP Lead at The Heineken Company

Job description:
Based at Sedibeng Brewery, the purpose of this role is to own and facilitate the execution of the end-to-end sales & operations planning process according to the global Heineken standard. The S&OP Lead ensures that key decision makers take business decisions across multiple functional areas in a coordinated, timely and high-quality manner.

Key activities & results:

Activities

Change management and execution of S&OP process

• Ensures execution and continuous improvement of monthly S&OP cycle in line with Heineken standards
• Clarifies, communicates, and monitors tasks and responsibilities of all relevant stakeholders involved in the preparation and execution of the S&OP process. Provides coaching if required.
• Monitors the execution of all key decisions taken in the S&OP meetings, and reports into the next S&OP cycle.
• Ensures ad-hoc issues are resolved in line with the formal S&OP process and escalation paths
• Acts as an active member of the Heineken S&OP community of practices which involves knowledge sharing, Heineken S&OP standards development, etc

S&OP commitment

• Create awareness and buy-in throughout the OpCo and act as an ambassador for the S&OP process. Makes sure that decisions on balancing demand and supply are taken within the S&OP framework.

Stakeholder management

• Clarifies, communicates, monitors, and aligns tasks and responsibilities of all relevant stakeholders involved in the preparation and execution of the S&OP process, in line with S&OP processes and objective setting.

Facilitation of decision making

• Facilitates decision making by preparing, chairing and participating in the S&OP meetings and involving all relevant decision makers and functional perspectives, within the S&OP structure.
• Ensures that all relevant topics are on the agenda for the S&OP meetings
• Prepares and facilitates decisions to optimize the cost / service trade-offs
• Actively participates in S&OP meetings
• Ensures quality of decision making by ensuring involvement of relevant decision makers.

Best practices sharing

• Exchanges and applies best practices and actively participates in the Heineken S&OP Community and external peer networks.

Quality of information

• Ensures all relevant data for the S&OP process is delivered timely, complete, and accurately, in line with the Heineken standard data sets.
• Monitors data quality and proposes corrective actions in case of deviations.

Results

• Heineken S&OP process serves as the leading platform for all major business decisions across multiple functional areas.
• Successful implemented, executed and maintained S&OP process in the OpCo, in line with the Heineken Standard (processes and timings).
• Process in place to link S&OP decisions taken into the past to actual performance and trends in the S&OP dashboard.
• High quality decisions and one agreed plan (with underlying assumptions) supported by all relevant stakeholders.
• Optimize the cost / service trade-offs.
• One agreed plan, with underlying assumptions
• All relevant S&OP decisions that require alignment across functions is taking place within the S&OP structure
• Incorporates regional sourcing decisions into the long-term S&OP decisions
• The S&OP deck (expressing both volume and value) is equipped with high quality input and output data.
• One common and accurate S&OP deck (expressing both volume and value) used for preparation and discussions in S&OP process

Educational Requirments and Personal Attributes

• Related University Degree
• 4-8 years operational experience in Business Planning, Project Management or Chnage Management preferbaly within FMCG
• Experience in S&OP process design and implementation
• Financial and analytical literate
• Sound verbal and written communications skills
• Strong Project Management skills
• Ability to work well under pressure.