RPA process Engineer - Parktown at Hollard Insurance

Key Responsibilities:
TECHNICAL

• Analyze and evaluate business processes to identify automation opportunities and assess the feasibility of RPA implementation
• Collaborate with business stakeholders and subject matter experts to gather process requirements and define automation objectives
• Design RPA solutions using industry-leading RPA tools and technologies
• Configure and deploy robotic processes to automate repetitive and manual tasks, ensuring accuracy and reliability
• Conduct thorough testing of RPA bots to verify their functionality and adherence to business requirements
• Troubleshoot and resolve issues with existing RPA bots to ensure continuous process efficiency and improvement
• Monitor and maintain the performance of RPA processes, making necessary adjustments to optimize outcomes
• Collaborate with Insure IT teams to integrate RPA solutions with existing applications and systems
• Ensure adherence to best practices, security guidelines, and data protection standards during RPA implementation
• Document all aspects of RPA processes, including technical specifications, configurations, and change management processes
• Train end-users and business stakeholders on RPA processes and functionalities
• Stay up to date with the latest RPA technologies, trends, and industry developments to drive continuous improvement

Required Knowledge and Experience   

• Experience in project management and large software development projects
• 5 years of proven experience as an RPA Process Engineer or similar role, with a record of successful RPA project implementations
• 3 or more years within a mature BPM (Business process mapping) / ECM (Enterprise content management) environment
• Strong understanding of business processes and process improvement methodologies
• In-depth knowledge of RPA tools such as UiPath, Automation Anywhere, Blue Prism, or others
• Proficiency in reporting and data visualization tools like Power BI to create insightful dashboards and reports based on RPA process data
• Ability to analyze complex data and identify patterns to drive automation opportunities
• Excellent critical thinking skills and diligence in designing and testing RPA bots
• Solid understanding of IT systems, databases, APIs, and integration methods
• Effective communication and people skills to collaborate with diverse teams and stakeholders effectively
• Experience in creating and presenting reports to stakeholders to communicate project progress and the impact of RPA initiatives on business outcomes
• Proven ability to work independently and manage multiple projects simultaneously
• A passion for automation, continuous improvement, and staying up-to-date with emerging technologies

Educational Requirements    

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related field. Master's degree is a plus
• RPA certification from a recognized provider
• Experience with process mining and analysis tools
• Familiarity with Artificial Intelligence (AI) and Machine Learning (ML) technologies in an RPA context
• Business analysis qualification an advantage
• Project Management qualification an advantage