Returns Supervisor at takealot.com

Reporting to either Returns Manager

Your responsibilities will include:

• Ensure that the department is well organised and controlled to sufficiently meet KPI's / SLA's and support the goals of the business.
• Implement improvement processes and maintain procedures and systems to minimise costs and maximise working capital.
• Introduce and maintain accurate daily reporting to measure productivity within the department
• Ensuring all work areas are clean and tidy and safe for staff to work in.
• Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved.
• Ensure that exception management is resolved timeously
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved.
• Assist and provide feedback on the daily resource planning with the department manager.
• Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times.
• Assist with managing outputs within the department by maintaining quality and quantity of workload.
• Maintain FIFO of tasks within the department.
• Ensure escalated daily operational queries from team are resolved timeously.
• Conduct daily team meetings to discuss KPIs, daily plans and escalate any issues arising from it.
• Understand all the aspects and processes related to receiving, processing and put-away of returns.
• Understand all aspects and processes related to return to merchant processes such as, picking, packing and dispatching/shipment of Removal Orders
• Root cause analysis to prevent and solve future KPI's / SLA's failures
• Liaise with stakeholders across the business

Attributes required:

• Have a detailed understanding of warehouse management systems
• Problem solving skills
• Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
• Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt.
• Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team
• Must be able to train staff
• Must be analytical

Qualifications:

• Matric/Grade 12 or equal qualification
• Tertiary qualification advantageous
• Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC).
• 4-5 years warehouse experience
• 2 years supervisory experience/exposure would be advantageous