Fresh Job Opportunities at FNB South Africa

Job Description

• To provide specialist support to the business unit in the execution of the Data Quality policies and standards aligned to the business unit strategy
• Manages the evolution and transition of the data quality strategy and architecture in response to changing business requirements
• Implement Records Management standards and processes.
• Define and implement a Records Management operating model and governance framework
• Implement strategic projects and initiatives relating to the adoption of electronic recordkeeping practices
• Understand the business unit strategy as well as business requirements from a records Management perspective
• Define and implement a Record Management solution that will host retention policies, schedules, and business rules
• Assess current records management practices, and establish and implement best practices
• Integrate Records Management into other Information Management capabilities.
• Design and setup the Records Management reporting and analysis capability
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Prevent wastage and identify process improvements to contain and reduce costs.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Participate in planned activities that are appropriate for own and employee development
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation  

Qualifications and Experience   

• A minimum of 3 - 5 Years experience in a Data\Information Management environment
• Bachelor’s Degree / Advanced Diploma (NQF 7), preferably in Information Systems; IT Business Management, Information Technology, Computer Science or related disciplines
• Proficiency in MS Office or similar tools
• Understanding of the DAMA Principles.  Certification from Data Management Association, namely Certified Data Management Professional (CDMP) – Level 1 or higher, will be an added advantage.
• Proven knowledge and experience in Document and Content Management
• Demonstrates knowledge of records lifecycle, and applicable policies, regulations, and frameworks and procedures, data privacy issues, and data management
• Exposure and/or involvement in the implementation of Content, Document and Records management solutions, such as SharePoint, among others,
• Exposure and /or involvement in the implementation of data privacy laws (POPIA and related regulatory frameworks)
• General understanding of the master and reference data management discipline
• Relevant and current best practices in records management, records management and information management.

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Job Description

• Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
• The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
• Analyse business from all aspects to develop in in-depth understanding of the business
• Work with end users and project owners to identify business, functional and technical requirements
• Do gap analysis between current and required specifications
• Oversee the planning and execution of systems testing
• Analyse exiting business processes and facilitate with stakeholders to make improvements
• Identify and define business processes and system development or configuration requirements to realise the process end goal
• Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
• Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
• Participate in quality reviews or set reviews of designs, prototypes, and other work products

You will be an ideal candidate if you have:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
• 3 - 5 years as a Business Analyst 
• Have experience with API design & Database design.
• Can write technical requirements.
• Are accredited with a TOGAF certification (advantageous)
• Have programming experience (advantageous)
   

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

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Job Description

• To ensure the business risk management framework is effectively applied to technology and information systems and to oversee business continuity, security and quality To plan, execute, and manage multi-faceted projects related to risk management, mitigation and response, compliance, control assurance, and user awareness To oversee security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the business
• Hello Future IT Risk Manager 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB ConnectMe, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Manage expenditure planning and reporting within approved budget parameters
• Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Provide subject matter expertise and thought leadership
• Manage risk including identification, analysis and evaluation of risks across the business and oversee implementation of appropriate control measures to modify the risk.
• Oversee the monitoring and reviewing of risk performance
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures
• Provide tactical direction and consultation on IT risk and compliance, contribute to IT risk reports, and review and assess quality and accuracy of IT reports
• Provide guidance on IT continuity and disaster recovery design and implementation for business disaster recovery management programs
• Provide input into the development and maintenance of the risk framework (a single view of the business’ risk profiles and tolerance)
• Keep abreast of current threats and stay current with IT evolution
• Oversee the planning, execution, and management of multi-faceted projects related to compliance, control assurance, risk management, security and infrastructure
• Serve in an advisory role in application development and infrastructure projects to assess risks
• Monitor IT incident and response management
• Drive IT Risk awareness training programs
• Monitor implementation and effectiveness of security outputs
• Liaise with Audit (Internal and External)
• Review contracts
• Collaborate with Operation Risk
• Assist with ensuring the accuracy of the IT Asset Register and CMDB
• Participate in planned activities that are appropriate for own and employee development
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance

You will be an ideal candidate if you: 

• Have a BComm or Degree in Informatics, Information Technology or similar
• Have 5+ years of IT risk experience
• Have IT audit experience
• Have experience in IT infrastructure
• Have integration experience
• Have a good business acumen
• Have experience in COBIT
• Have ITIL experience
• Have experience in IT Risk in Robotics (beneficial)
• Are looking to move into management

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.
   

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Are you someone who can: 

• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members and service providers
• Develop a variety of user experience design principles, best practices and processes
• Provide leadership to the creative team on user experience design concepts
• Customer Journey Mapping: oversee and support the completion of all CX artifacts including the mapping the entire customer journey to identify pain points, needs, and opportunities for improving the overall experience
• User Research: ensure relevant research such as surveys, interviews, and usability insights are gathered and applied into user behavior, preferences, and challenges
• Collaboration with Teams: working closely with product development, marketing, design, and technical teams to ensure that customer-centric solutions are implemented
• Optimizing touchpoints: oversee and ensure that every interaction, from customer entry point to customer support, is optimized to enhance the overall user experience
• Design and testing: oversee and support design elements and all prototypes to ensure that user interfaces are intuitive, functional, and aesthetically pleasing
• Continuous Improvement: Implementing strategies to continuously refine and improve the user experience based on evolving customer expectations and market trends.

Education/ Qualifications

• Bachelor’s Degree: in Marketing, Business administration, Psychology, or a related area
• Additional qualification in Customer Experience, Marketing, UX or a related field advantageous

Experience

• 5+ years in Customer Experience, Marketing, UX or Product management roles
• Leadership Experience: experience managing UX teams and projects
• Experience in Retail or Telco industries advantageous

Skills

• Analytical skills: ability to analyze data and customer feedback to inform decisions
• Communication skills: strong verbal and written communication for collaborating with teams and presenting to stakeholders
• Customer-centric mindset: understanding customer needs and behaviours
• Project management: ability to manage multiple projects and prioritise tasks effectively
• Technical proficiency: ability to use collaborative whiteboarding tools, like Figjam, and ability to design prototypes in cloud-based design tools, preferably Figma

Certifications (optional but beneficial)

• Customer Experience or UX Certification: like CXPA or similar
• Project Management Certification: PMP or similar can enhance project management capabilities.

Other qualities

• Empathy: a strong ability to understand and relate to customers’ experiences
• Adaptability: flexibility to adjust strategies based on changing customer needs and market trends

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
• A team player – you believe in the power of teams, building and leveraging your networks.
• Emotionally intelligent – you are able to connect with people to build trust.

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Are you someone who can:

• Manage own costs and expenses associated with role to enhance cost effectiveness of beverages and food.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Ensure daily cleanliness of work environment including Coffee Shop, Bar area, kitchens and relevant equipment relating to beverage and food service.
• Establishment of efficient work procedures and schedules that allow for optimization and tracking of own work and deliverables.
• Manage own development to increase own competencies.

You will be an ideal candidate if you: 

• Minimum qualification - Matric    
• 1 years Barista, waiter & cashier experience
• Good customer service

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.
   

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Job Description

• To ensure effective installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.
• Installation and Setup of workstations and Servers for all mainstream manufactures (IBM, HP Dell)
• Daily Capacity and health Checks. Software maintenance and customisation. Active Directory Management, DNS, DHCP WINS.
• Create Batch Schedules.
• Create Change Order. Code Basic JCL. Code Basic Automation.
• Support batch FTP and the creation of FTP encryption data by Development.
• Analyze and change batch schedules on request.
• Controls illegal Intrusions from non-permissible entities outside the corporate network.
• Manage Group Corporate server infrastructure.
• Advice on security prevention enhancements.
• Takes care of the Backup Systems according to Baseline Standards in order to maintain Business Continuity. Controls Server and network hardware that may cause system down time.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Establish relationships with relevant individuals and departments to deliver on work expectations.
• Adhere to relevant service level agreements to build trust in the relationship.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Create own personal development plan and review plan with team leader or manager.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.
   

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Job Description

• To manage and control resources to provide efficient and cost-effective information systems delivery service to the business
• Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return
• Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing an IT Service Model
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
• Ensure that client queries are dealt with proactively and accurately