Retail Store Manager at iTILE

The ideal candidate will have the ability to manage the daily operations of the retail store and complete tasks related to inventory management, sales, invoicing, customer returns, delivieries, showroom management, staff management, marketing, business administritative duties and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store. 

Responsibilities

• Manage daily operations of business and ensure key performance goals are met
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
• Assigns duties to relevant employees
• Conduct hiring and onboarding of new employees
• Ensure adherence to health and safety regulations
• Track and manage inventory at store
• Driving turnover and profitability to ensure achievement of all monthly targets 
• Client Sales (Creating, documenting and managing quotes, returns, customer enquiries, invoicing and orders)
• Stock Management (Managing stock holding, orders and stock losses)
• People management, including development of staff, employee relations, performance management and disciplinary processes
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
• Resolve customer enquiries and complaints regarding sales and service promptly and amicably
• Continuously develop knowledge on competitor activity, pricing and sales tactics
• Explore and maintain knowledge on new home designs, trends, styles and concepts
• Communicate with customers clearly through all required lines of communication
• Learn, develop, master, teach and manage individual and team sales techniques
• Ensure customer satisfaction throughout the sales pipeline
• Learn, communicate, teach and manage product specifications to customers and the team
• Optimise daily leads, enquiries, walk-ins and any other conversions
• Provide and document detailed sales feedback to and from the team
• Calculate, document, analyse, process, capture and file billing quantities, quotes, invoicing, payments, deliveries and returns
• Learn, adapt and excell within the organisations current sales, business, purchasing, finance, marketing and delivery cycle
• Maintain superior customer service and interaction daily
• Work effectively with/without supervision
• Meet daily and monthly sales targets, with a passion to continously grow
• Follow up with quotes, deliveries and after sale service
• Match and mix design concepts for customers
• Learn accurately and effectively on the job
• Communicate effectively with all departments within the organisation
• Assist with daily showroom administrative duties
• Learn and Maintain an innovative brand and customer experience
• Assist brand ambassadors with miscellaneous duties
• Develop and manage a clear strategy to help brand ambassadors maintain the above responsibilties as an individual and team.

The above list is not exhaustive, detailed job descriptions will be communicated to shortlisted candidates.

Experience required

• +5 years retail experience
• +2 years middle management experience
• Strong customer service, management and communication background in a retail environment

Qualifications

• Matric Certificate
• Relevent degree advantageous
• Diploma/Bachelor degree in Business, Communications, Marketing or Pyschology is advantageous
• Certificates within the interior design field advantageous

Individual Requirements

• Own transport with valid driver’s license
• Able to work retail office hours, including weekends and public holidays 
• Figure and admin orientated
• Organised and deadline orientated
• Excellent verbal and written communication skills
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store 
• Excellent customer service orientation 
• Ability to multitask
• Have the ability to learn quickly 
• Experience within the home décor sector
• Creative and passionate
• Energetic and enthusiastic
• Knowledge of interior designs
• Strong administrative skills
• Master of Eloquence
• Accurate and efficient data handling
• Work well with a team
• Adapt easily to change
• Manage pressure and stress easily
• Exercise professional scepticism
• Willingness to learn and excel
• Work without supervision
• Fluent in afrikaans and english
• Problem-solving thinker
• Committed and reliable
• Customer experience orientated

Software Skills

• Advanced Microsoft products
• Retail POS experience
• Unibase experience preferred
• Advanced excel preferred