Receptionist at JLL

Job Description

• As a Receptionist, your primary responsibility will be to create an exceptional first impression for visitors and maintain a professional and efficient front desk operation. You will serve as the face of the company, providing positive and attentive customer service to clients, guests, and employees.

Key Responsibilities:

• Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.
• Manage incoming and outgoing calls, directing them to the appropriate departments or individuals.
• Handle all incoming mail, packages, and courier deliveries, ensuring they reach the intended recipients promptly.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Maintain tidiness and organization at the front desk area, ensuring a clean and welcoming environment.
• Collect and distribute mail and faxes.
• Provide general administrative support, such as photocopying, filing, data entry, and maintaining office supplies.
• Assist with travel arrangements and accommodations for employees or guests.
• Respond to inquiries, providing accurate information, or referring inquiries to the appropriate department.
• Maintain a comprehensive knowledge of the company's products, services, and personnel to effectively handle inquiries.

Required Skills and Qualifications:

• High school diploma or equivalent; some college or relevant certification is a plus.
• Proven experience as a receptionist or in a customer service role is preferred.
• Strong interpersonal skills with the ability to communicate professionally and effectively with diverse individuals at all levels.
• Excellent telephone etiquette and ability to handle phone calls with professionalism and composure.
• Proficient in using office equipment, including telephone systems and computer software (MS Office Suite).
• Professional appearance and welcoming demeanor.
• Exceptional time management and organizational skills.
• Ability to multitask and work independently or as part of a team.
• Fluency in English (verbal and written) is required; additional language proficiency is advantageous.
• Familiarity with office procedures and basic administrative tasks.