Readvertisement Service Manager Level 2 Global Grade 13 at Barloworld Equipment

Key Output

• Lead a regional service operation
• Manage and report on all key service deliverables, including all KPIs, attributes and safety.
• Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, Quality Checklists, etc are applied
• Utilise appropriate processes (SOR, Service Excellence, Quality systems – ISO & Contamination Control, etc.) to regularly review and report on service operational team performance.
• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
• Effective relationship building with external and internal customers
• Ensure customer satisfaction by implementing strategies and meeting customer needs
• Understand competitive status and develop counter strategies
• Carry out regular marketing audits to monitor sales performance of components
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply Warranty policies and procedures this includes Warranty decisions and Service Warranty investigations.
• Ensure Outputs of Service Audits are achieved, Effective control of team expenses and Work-in-Progress

Qualification, Experience and Competencies

• Matric / Grade 12 qualification
• Qualified Artisan or Applicable Engineering Diploma / Degree (Mechanical, Electrical)
• Minimum 5 years management experience in the customer interface (Managing a section or Site)
• Problem Solving and Mechanical Reasoning
• Drive, Energy and Initiative, Teamwork, Influencing and Negotiation
• Business and Financial Acumen, Participative Management
• Motivating Others and Developing People, Technical Competence
• Practical Execution Management (Planning, Organising & Monitoring)
• Customer Responsiveness