Reactivations Agent - Gauteng at Ignition Group

Description

• This campaign is an innovative insurance and service product brand. It combines product benefits from a variety of product providers to provide our customers with unmatched value from day one.

Reactivations agent:

•  Will focus on new business sales, retargeting and cross sell for our massive product range.
•  May be required to assist internal customer servicing areas in the retention and alteration of active client policies.
•  Explain selected products and associated benefits and prices, while answering any questions from customers.
•  Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.

We are offering vibrant and goal driven individuals the opportunity to master their sales and customer services skills to further their professional development.

Responsibilities:

• Understand selected products and services available to identified client segments
• Meeting all KPI’s targets
• Foster open communication through active listening
• Ensure accuracy in all capturing activities
• Address questions from clients
• Explain selected policy or product features
• Effectively manage available the leads to maximize success rates
• Ensure that all communication to customers is within agreed standards
• Always maintain strict confidentiality and adhere to legislation and service guidelines
• Sales and customer services objection handling
• Must be experienced in client servicing and closing sales

Requirements
Requirements:

• Matric / Grade 12 (Essential)
• Outbound call centre sales experience (minimum 6 months)
• Insurance product knowledge (advantageous)
• Insurance sales and/or servicing experience (advantageous)
• Criminal and credit clear (Essential)
• Computer literacy (Essential)
• Proficient in MS Word, Email and good typing speed (Essential)
• Neutral accent with excellent verbal and written English communication skills (Essential)