Quality Controller - West Division at NTT Ltd.

Want to be a part of our team?

• The purpose of this role is to monitor and evaluate Agent’s calls in order to ensure a high and consistent standard of performance.

Working at NTT

• Call Evaluation
• Monitors and evaluates Agents recorded calls against call evaluation sheet
• Identifies areas of strength and development for each Agent
• Conducts side by side call evaluations as and when required.
• Investigates suspected fraud or noncompliance cases when required.
• Identifies process improvements and highlights to management.

Administration and Reporting

• Provides quality related reports as per the business unit requirements
• Maintains files for assigned Agents with the relevant quality documentation
• Update all shared folders with relevant information

What will make you a good fit for the role?

Knowledge

• Matric or equivalent NQF
• Two years Age

Skills

• Customer service orientation (L2)
• Attention to detail.
• Oral and written communication (L2)
• Technical Expertise (L1)

Attributes

• Resilience