PYEI Intern (40 hours per week) (contract appointment: 6 months) Makerspace Intern at University of the Free State

Duties and responsibilities:

• Provide first-line support for ICT-related queries to library staff via telephone, email, or face-to-face.
• Establish a good working relationship with staff, students, professionals, and stakeholders.
• Resolve computer-related issues and provide excellent customer service to both staff, students, and researchers (uploading/downloading files, navigating web pages, signing up for email, scanning documents or photos, etc. – in a proactive manner).
• Work continuously on allocated operational tasks until completion.
• Test and evaluate new technology in the library.
• Transfer digital tools and library systems knowledge to the staff and students through virtual training, videos, and webinars.
• Troubleshoot basic issues with Makerspace equipment.
• Assist patrons with some Makerspace equipment and projects.
• Refers customers to senior staff or Library ICT for more complex questions.
• Keep supplies (i.e., button drawers, vinyl, glue etc) well-stocked.
• Keep a record of all IT equipment present in the client computing environment.
• Provide leadership and oversight to our growing Makerspace program.
• Ensure processes are maintained to safeguard against data loss and to provide business confidence and assurance in data integrity.
• Participate in a range of activities and projects in for Library ICT, Digital Scholarship Center and Makerspace.

Inherent requirements:

• A Bachelor’s degree or equivalent qualifications on NQF level 7 in Information Communication and Technology or (Postgraduate Diploma on NQF Level 8 in Computer Science).
• Graduates between the ages of 18 and 35.
• Applicant must not be studying full time.
• If studying, classes should be after hours
• Applicant must be a South African citizen or permanent resident

Recommendations:

• IT experience of operating systems, programming languages (HTML and CSS), as well as web technologies.
• Knowledge of any of the following systems:
• Content management systems, preferably Sitefinity.
• Enterprise content management systems, preferably Microsoft SharePoint.
• Integrated library systems, preferably Sierra (recommended)
• High-level computer proficiency with regards to general applications and software, e.g., Microsoft Office.
• Ability and skills in developing web applications to create library webpages.
• Training and presentation skills.
• Good communication skills and a good listener
• The ability to work well with people and within groups.

The following criteria apply to the selection of candidates:

• Have not participated in any learnership / internship programme.
• Willing to sign a learnership / internship agreement with the UFS.
• Candidate must be available for a period of six (6) months.

Competencies
Required competencies:

Results orientated:

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to stick with tasks, not give up, and overcome obstacles in completing one’s task.

Strategic thinking:

•     The ability to deal with several activities at a time.
•     The ability to be creative and open-minded when addressing work issues.

Business acumen:

• Punctual, well-organised and responsible work ethics.
• Proficient in using MS Office.

Leading:

• The ability to lead, take charge of situations, and offer opinions and directions to others.
• The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.

Building coalitions:

• The ability to negotiate, sell, influence and to persuade others.
• The ability to make decisions through consultation, collaboration, and working with close supervision.