Public Relations Officer at The Heineken Company

Requirements:

Education:

• A relevant and recognized tertiary qualification in Public Relations, Hospitality management, Tourism or Event Co-ordination 

Experience

• Computer literacy in MS Office Suite 
• Ability to work independently, accurately and well under pressure  
• Excellent verbal and written commutation skills by being able to write accurately and professionally in multiple formats, with the correct amount of detail 
•  Well organised and methodical, and pays attention to detail.  
• Provide a high standard of customer service to all internal, external customers and work partners 
• Retains focus and energy 
• Takes initiative and demonstrates a positive can -do attitude 
• Is trusted by others and is able to be professional and behave in confidence at all times 

Accountability:

• KPA ‘s not limited to the below: 

Tasting room duties: 

• Shared responsibly for consumer satisfaction of the Brand Home experience by conducting informative wine tours and tastings. 
• Present detailed cellar tours 
• Present all pairings thoroughly 
• Table service at expected standard 
• Wine knowledge to be at expected standard 
• Ordering of stock for pairings and consumables for tasting room 
• General House keeping 
• Control daily bankings and cash float  
• Manage brand home stock and minimise losses  
• General administration, procurement, and budgeting 
• Create invoices for wine orders and visits to our tasting room 
• Management of the info@ mailbox and timeously responds and action all emails or forwarding to relevant parties within 48 hours 
• Coordinate the procurement of office supplies and consumable for the brand home. 

Souvenirs: 

• Managing, ordering, restocking, and sourcing appropriate stock 
• Manage stock levels of all souvenir items 
• Source new souvenir items 
• Service staff training 
• Manage the thorough training schedule of all new service staff 
• Act as a mentor role for all service staff  
• Manage discipline and ensure correct conduct of service staff in the brand home 
• Create and schedule testing and examination for new signups and new wines and vintages. 
• Build collaborative relationships with key stakeholders that deliver desired results 
• Build effective relations with clients and suppliers to adhere to service level agreements 
• Communication, behaviour and action resulted in a high level of credibility, trust, and respect among stakeholders 
• Personal Development and Teamwork 
• Take responsibility for own development and contribute to team effectiveness. 
• Agree on personal performance goals and achievement thereof. 
• Demonstrating the Distell Corporate Values. 
• Drive own development to ensure knowledge and skills remain current.