Public Area Supervisor - Fairmont Cape Town at Accor Hotel

Responsibilities:

• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Public Areas Attendance are informed daily about events and other activities that is happening in and around the hotel and office.
• Ensures that the admin offices are cleaned daily.
• Ensure that the gardens are well maintained.
• Train and coach colleagues on expected standards of service.
• Conducts daily inspections of all public areas including the admin building.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guestrooms on ground floor, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
• Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard by: Public areas attendants.
• Must be able to perform all housekeeping duties.
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all guestrooms and public areas have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
• Ensures any Health/Safety matters are reported and followed up.
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
• To check any late and night events and communicate effectively to the late supervisor.
• Carry out any reasonable duties not detailed in the scope.

Qualifications:

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Experience with Hotel Property Management System, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervision.