Programme/Project Lead (Junior) at One Custom

About the job

The Programme Lead is a skilled and driven individual who takes responsibility for owning and growing key client relationships, as well as to manage the strategic execution of digital CRM programmes. This is an inquisitive all-rounder, someone who likes to find solutions, an outgoing personality, a fanatical attention to detail, an appreciation for data, digital and strategy and a bullish determination to get things done right on time and within budget.

Primary Responsibilities:

• Foster & grow client relationships.

• Deeply understand the clients’ brand and their business objectives.

• Think strategically and deliver clear recommendations to client problems.

• Report back internally on execution of client strategy against measures.

• Help develop accurate account budget forecasts, foster and grow client revenue.

• Work according to scope and budget, tracking hours against scope and upsell where required.

• Drive the delivery/execution of all campaigns accurately and on time.

• Be the day-to-day client contact on work in progress.

• Take briefs from client to relay and inspire the relevant agency teams.

• Project manage creative, data and digital teams in terms of deliverables, timings, costs and process.

• Handle client campaign/project implementation (e.g. social & AdWords posts, adding new web content via the CMS, implementation marketing automation).

• Delivering quality work, on time and according to instructions.

• Handle the day-to-day account admin including status reports to clients.

Requirements:

• Degree/diploma

• Previous project management experience

• Previous digital experience

• Previous data handling experience preferable

• Strong interpersonal and presentation skills

• Strong writing and communication skills

• Able to meet tight deadlines

• Excellent administration, organisational and project management skills

• Strong attention to detail

• Excellent command of English, both written and verbal

• Good knowledge of digital/social media/platforms

As a part of the One Custom team:

• Act professionally (when appropriate)

• Be inquisitive (very important)

• Like learning

• Be a proactive, responsible & informed marketer

• Be a team member – draw on the strength of others where needed & offer support where possible

• Solve problems creatively – be solutions driven

• Always act in the interest of the agency

• Learn from others, learn from experience, learn from repetition, learn from questioning & share your knowledge

• Listen, process, participate

• Take responsibility

• Look for opportunities