Production Support Specialist at FNB South Africa

Role Purpose

• To schedule operational time. Ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.

Responsibility

• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solution.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Resolving of escalated queries within required SLA period from Contact Centre.
• Ensure appropriate IT Operational times are scheduled and monitor achievements against execution.
• Set technical and strategic direction regarding all batch processes through support with Code Advanced JC, Code IBM JCL utilities and product administration on all relevant FNB platforms.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.
• Ensure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements. 
• Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT products.
• Set and enforce all batch standards using relevant tools to do Code Advanced Automation, Create Batch Schedules and Create Change Order.
• Support batch FTP and the creation of FTP encryption data by development and analyze and change batch schedules on request.
• Manage own development to increase own competencies.
• Ensure the Production Support team remains abreast of Front-end and Back-end products and process developments.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

Additional Requirements

• Experience in Linux scripting and running infrastructure as code
• Knowledge On various DevOps tools and technologies (such as GIT, Jenkins/bamboo, Ansible/puppet/chef and Docker)
• Minimum of 2 years test automation experience (using Python, JSON/JavaScript)

Qualifications and Experience

• Degree or Diploma and required certification
• 2 years related experience and previous product knowledge