Product Specialist - Target Mine - Mokopane at Epiroc

Main duties and responsibilities:

• Provide specialized support on Epiroc machines systems including automation.
• Carry out scheduled services and breakdown repairs on Epiroc EDS equipment.
• Coaching Epiroc and Mine employees on how to operate, troubleshoot, and repair Epiroc autonomous and other equipment systems.
• Fault finding, perform root cause analysis, and rectify the issue.
• Market and promote Field Service work and other Aftermarket services and products to customers to support the business growth of the Aftermarket Department
• Participate in RCA initiatives to identify reoccurring failures and work together with the Product Company to find sustainable solutions.
• Participate in productivity and efficiency improvement projects.
• To take responsibility for the safe storage and maintenance of the company's vehicles and equipment in your care.
• Work well in a team to drive a successful output that meets customer requirement.
• Liaise with Epiroc Product Company Engineering representatives to further develop our product.
• Be able to carry out set tests on behalf of the Product Company and report on results.
• Willingness to travel as and when required in the performance of your duties and training.
• Ensure timely implementation of Epiroc Safety Campaigns (Technical Service News Bulletin)
• Work closely with the Demand Planning team to ensure the correct spare parts (mix) in the Country and Region to support the customer.
• Develop maintenance practices for Epiroc equipment and customers aligned with automation.

Competencies, skills and experience:

• Supervisory skills (POLC)
• Interpersonal skills
• Problem solving skills (formal training)
• Team leadership skills and teamwork control
• Relevant experience in maintaining a trackless mining fleet
• Good product knowledge
• Good understanding of the Production process
• Be presentable to clients in grooming and dress code
• Valid driver's licence
• Computer literate in MS Word and MS Excel
• Report writing skills
• Project planning and execution

Educational Qualification:

• Grade 12 with a suitable trade qualification
• Technical Qualification, N4 and/orN5 and/or N6 or equivalent

Experience requirements:

• Technical knowledge of Epiroc Surface Rotary Blasthole Drills
• Advanced RCS Troubleshooting Skills
• Trimble High Precision GPS Experience 
• Automation Implementation expertise will be advantageous.
• Proficient in troubleshooting all drill systems
• Computer Literate 
• Microsoft Office proficiency (Word, Excel, Outlook, and Powerpoint)
• Good planning and organizational skills
• Ability to work unsupervised at Epiroc standards
• Valid driver's license
• Submit comprehensive daily Site Reports.
• Timeously report on safety issues to relevant Epiroc and Customer personnel.
• Submit weekly machine performance report
• Formal email communication when required.
• Timeously respond to customer inquiries