Product Administrator: Lenovo (Midrand) at Mustek Limited

Job Purpose:

• Responsible for administrative support to the product Manager dealing with the Lenovo consumer administration portion of the business. This includes support on enquiries from clients and sales nationally when necessary.
• Doing weekly Vendor reports on sell through and stock on hand, pulling daily stock on hand files and aging reports. Assisting the sales teams and customers with basic support per phone and / e-mail. Ensure product ETAs are accurately updated, as supplied by vendor. Working together with the Product Manager on product promotions, marketing initiatives and incentives. Taking responsibility for SITA approvals. Working with the Product Manager on the price list monthly or weekly depending on the ROE (rate of exchange).

Responsibilities:

Brand Administration

Accountability

• Drawing weekly or monthly reports as required.
• Checking Vendor purchase orders against Mustek PO’s.
• Managing of open orders on vendors.
• Manage and order warranty on backorders.
• Creating new product codes and managing consistent code structure.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Keep ETAs of incoming stock updated on the system by checking back-order reports and with vendors.
• Capturing of rebate’s, settlements, and credit notes on Mustek’s system.
• Capturing data in Excel spreadsheets as required on the above.
• Track and monitor rebates on supplier rebate system.
• Handling all verifications and cross checks to complete all rebate programme procedures timeously.
• Capturing, verifying, and submitting of claims to vendor as per 45 days from date of invoice.
• Handling and raising\resolving of disputes on time to ensure that deadlines are met.
• Assisting when Product Manager is away, provide back up support to both vendor and sales.
• Attaining various reports to help track sell out vs sell in on rebates.
• Responding to the queries from clients/sales/vendor.
• Assisting with administration on certain large accounts, both finance and logistics when necessary.
• Assisting on administration when stock gets booked in at goods receiving.
• Providing back up to the Product Manager in sending product information to clients/sales when necessary.
• Keeping abreast with the latest technology and products by attending all scheduled vendor training.
• Liaising with sales & rebate manager when loading rebate programmes.
• Providing overall support to the Product Manager both in house and when out of office.
• Jhb filer is managed/tracked and up to date.
• Tracking/managing on crad dates with DSV.
• Track/manage ETAs with vendor and Mustek.
• Track/monitor orders coming.
• Track & monitor aged stock.
• Track/monitor open/ready orders with sales.

Customer Satisfaction

• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales team as to maximise profitability.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time it will be deemed the product assistant responsibility to travel to branches, conferences, and symposiums.
• Assist with marketing flyers, events, and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology, and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept. abreast of Mustek’s product offering.

Qualification and Experience:

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 1 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills