Process Analyst at South African Reserve Bank

• The main purpose of this position is to identify, prioritise, assess and develop robotic process-automated solutions for the South African Reserve Bank (SARB), working closely with key stakeholders to ensure business value to the SARB.

Detailed Description
The successful candidate will be responsible for the following key performance areas:

• Be the central point of communication between the robotic process automation (RPA) development team and business process subject matter experts (SMEs).
• Advise on, and facilitate an understanding of, RPA capability to create awareness around the selection criteria of viable processes for RPA.
• Work with business process SMEs to identify potential process re-engineering opportunities, for example the use of an application interface (API) versus a user screen.
• Manage the SARB’s portfolio of RPA processes.
• Lead the discovery, identification and recording of processes for automation.
• Lead the assessment and profiling of business processes within the SARB for suitability of RPA and business value.
• Manage the quality of the end-to-end delivery of automations, from process assessment to deployment.
• Assess, optimise and report on the business value of the RPA centre of excellence (CoE) automation portfolio.
• Provide requirements traceability for the validation and verification of automations.
• Work with the enterprise architecture and RPA development teams to ensure the alignment of technology road maps to the SARB’s information technology (IT) strategy.
• Plan and facilitate user acceptance testing.
• Provide training to the business process SMEs and their teams on executing the new process using robotics.
• Support the remediation of production defects, as needed.

Job Requirements
To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Computer Science or Information Management;
• a relevant business analysis certificate;
• RPA-related certification (Automation Anywhere, BluePrism , UIPath etc.); and
• at least 4–5 years of experience in a process analysis environment, with at least 1 year of experience in RPA and at least 2–3 years of experience in business analysis.
• The following would be an added advantage:
• Lean Six Sigma certification.

Additional requirements include:

• industry, business and organisational awareness, knowledge and skill;
• continued learning and/or professional development knowledge and skill;
• quality assurance knowledge and skill;
• continuous improvement knowledge and skill;
• communications project management knowledge and skill;
• communications legislation as well as governance, risk and compliance knowledge and skill;
• communications reporting knowledge and skill;
• stakeholder management knowledge and skill; and
• communications service delivery knowledge and skill.