Process Analyst, DIO, People & Culture at Standard Bank Group

JOB DESCRIPTION

• To provide specialist and defined support to the Process Engineer to identify and implement business process improvement initiatives in People & Culture in line with the Banks approved methodology. To analyse business eco-systems and processes to identify opportunities for improvement and automation.

QUALIFICATIONS
Minimum qualifications

•     Degree in Business Commerce/ Business Modelling / Engineering is advantageous.
•     Lean Six Sigma (green belt) certification and a strong process qualification / certification (e.g. process engineering and facilitation) is required.

Experience required

•     Minimum 3-4 years Business process management experience, with a sound understanding of the Business Process Management principles and methodologies and the ability to use Six Sigma tools and techniques to improve business.
•     Prior experience in collecting and analysing data from various sources to ascertain what matters for People & Culture and the current pain-points that need to be addressed in order to provide an improved client experience.
•     Ability to contribute to the continuous improvement of team approaches, models and knowledge by sharing information, building standards, developing intellectual property and capturing lessons learnt.
•     Track record in performing root cause analysis and troubleshooting potential new processes, systems and products to ensure optimal products are delivered to the client.
•     Ability to identify technical inconsistencies that need to be resolved by using Lean Six Sigma tools to ensure process improvement.
•     Proven experience in performing value stream mapping to provide a structured visualisation of the key steps and corresponding data needed to understand and intelligently make improvements that optimise the entire business process(es).

ADDITIONAL INFORMATION
Behavioural Competencies

•     Generating Ideas
•     Producing Outputs
•     Providing Insights
•     Articulating Information
•     Challenging Ideas
•     Adopting Practical Approaches
•     Team Working

Technical Competencies

•     Business Process Design
•     Business Process Improvement
•     Data Analysis
•     Process Analysis and Redesign
•     Structured Test Methods and Processes