Principal Technician - Telecommunications Service Management at City of Cape Town

Requirements

• A relevant National Diploma or higher or N6 plus additional two (2) years’ post-qualification experience or a three-year Telecommunication Electrician type (example P&T Trade test) qualification plus additional two (2) years’ post-qualification experience or vendor (Cisco, Huawei, etc.) Certified Network Professional qualification plus additional two (2) years’ post-qualification experience
• Five (5)+ years’ experience in telecommunication or IT service management
• Knowledge of telecommunication infrastructure (Civils, Fibre, data/switching centres) services will be an advantage
• Proven ability to work under pressure in a critical technical environment
• Own vehicle and valid driver’s licence.

Key Performance Areas

• Responsible for managing small to carrier level customers and responsible for managing staff
• Responsible for: attending to fault ticketing life cycle, customer service, complex fault management; compliance and vendor management; stakeholder liaison; project management; technical leadership, change management; installation and integration; operations ant user support
• Operations support, risk management and asset control
• Lead small technical teams to drive fault resolution, escalations, implementation and/or problem resolution
• Provide support to management to ensure effective and efficient operations within the Service Management domain
• Relationship resilience; service delivery orientation; impact and influence; team orientation; problemsolving; report-writing.