Principal Clerk - Durban at eThekwini Municipality

Job Purpose    

• To provide customer and related services in accordance with the principles of Batho Pele and the unit’s vision to the eThekwini Municipality customers.

Key Responsibility Areas    

• Attend to information sharing, queries and complaints from customers in respect of various services provided by the municipality.
• Receive and scrutinize applications for vending permits from prospective street traders.
• Receive and process applications for business license applications in respect of food handling, entertainment and hawking in accordance with the Business Licensing Act.
• Responsible for general administration duties including filing, maintaining literature and information.
• Complete a transactional management register daily.
• Undertake related duties. 

Special Conditions:

• Posts of Principal Clerk are interchangeable within the department at the discretion of the Head.
• Physical Requirements:
• Must be physically capable of carrying out the duties of the post.

Competencies    

• Attention to Detail - Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards.
• Ethics and Professionalism - The ability to identify and deal with ethical issues and conflicts of interest.
• Organisational Awareness - The ability to understand the Municipality’s objectives, and the impact of decisions on the community and the functioning of the department.
• Planning and Organising - The ability to plan activities within specific timeframes and then to execute these activities according to the plan.
• Business Processes - Ability to engage with systems or component processes and make continuous improvements.
• Use of Technology - The ability to utilise technology in the workplace to optimise functioning of the Municipality.
• Interpersonal Relationships - The ability to establish and maintain productive relationships with people within and outside of the Municipality.
• Communication - The capacity to listen attentively, grasp issues, present information in a clear manner and respond appropriately to verbal and written communication of others.
• Client Orientation and Customer Focus - Understands the service needs of a client/customer (internal or external) and actively focuses on anticipating, meeting, and exceeding the needs in a timely and appropriate manner.
• Action Orientation - The display of high work ethic in setting and achieving challenging goals, meeting deadlines, and keeping promises. It manifests itself in one’s ability to stay focused on task, to be energetic, persistent and reliable.
• Resilience - The ability to respond constructively to pressure/stress situations and the ability to persist with goals despite obstacles and setbacks.
• Change Readiness - The ability to innovate and challenge the status quo and the ability to cope with change driven by others.

Essential Requirements    

• Grade 12 (NQF Level 4) or equivalent.
• 3 years relevant experience
• Computer Literacy.

Preferred Requirements    

• Grade 12 (NQF Level 4) or equivalent and an Administrative Certificate.
• 4 Years relevant experience.