Platform Engineer - Sandton at Absa Group Limited (Absa)

Job Description

Platform Engineering, Deployment & Optimisation

• Understand the customer, business, and technical requirements
• Acquire a working knowledge of the platform and its constituent parts in order to contribute to platform features and service design
• Contribute to design processes by identifying process & technology opportunities & solutions
• Design platform features sets & consider the iteration and changes required by the business throughout the design process
• Develop platform designs and test cases that solve problems
• Ensure & enable integration across platform components for all platform designs and test cases
• Acquire technical knowledge of platform features and non-functional requirements to identify risks and prevent bugs
• Take full accountability for the design of predictable high quality, high performing, manageable solutions & ensure their on-time release
• Take personal accountability for end-to-end quality, completeness, and resulting user experience for the life of the platform
• Ensure designs deliver on the technical principles of reusability and meet all engineering & operational standards and requirements
• Identify & implement solutions to supportability, portability/monitoring, reliability, and maintainability considerations when platform features & components are ready to be shared & deployed
• Identify & resolve platform, system, deployment and environmental issues prior to production release
• Positively contribute to components of the service architecture, operability and customer scenarios that meet compliance standards and KPIs, such as quality, cost, and customer expectation.
• Identify & expose test coverage issues, organize and implement integration testing, and identify & resolve problem areas (pre-during-post deployment)
• Acquire technical knowledge of platform features and non-functional's to identify risks and prevent bugs / conduct de-bugging
• Perform troubleshooting and engineer solutions for service issues & restore service with minimal disruption to the customer and business
• Identify unresolved issues and escalates to the appropriate owner to ensure resolution
• Consistently & proactively analyse the current service delivery system and apply judgment to identify improvements and enable a system that supports service delivery and meets KPIs.
• Apply team standards, platform patterns and best practices in all design & development work
• Demonstrate knowledge of, identify & find required, platform relevant data
• Use data and insights from customer and production to contribute to technical design and implementation decisions
• Recognise when relevant data is not available and resolve unanswered questions appropriately
• Understand platform performance measures and when the platform is / is not performing optimally
• Collect metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.
• Use data to describe defects & their impact on the product or service area and related targets (within scope of job)
• Participate in triaging and use problem management tools (such as root cause analysis, trend analysis, and post-mortems contribute to identifying and implements a solution.
• Understand the engineering lifecycle to propose lifecycle improvements, over successive milestones
• Participate in engineering and service reviews
• Develop & share best practices across teams
• Recognises that changes to his or her service area impact the work of others, and proactively shares information that is relevant to enable efficient workflow.

Accountability: Finance, risk, governance

• Understand the platform cost model & optimal cost:serve of the platform
• Provide analysis on actual versus projected capacity requirements, based on service KPIs, evolving customer usage scenarios, and new feature releases to support the development of a viable platform cost model
• Adhere to budget requirements and track and report operational cost data to the business.
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Understand & apply group technology (e.g. architecture, development, change & release etc.), risk, governance, compliance & regulatory standards and frameworks

Accountability: People

• Proactively & effectively collaborate & contribute constructively across disciplines within the feature team
• Proactively manage dependencies, share information & best practices, contribute to problem solving and conflict resolution within the feature team
• Consistently share information, across the team, to the right audience with the appropriate level of detail and timeliness to enable overall platform success
• Contribute to a high performance team environment & positive culture as a high performing member of a self-directed team aligned to agile working
• Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
• Contribute constructively in team meetings, and in cross-discipline collaborations within the team

Education

• National Certificate: Information Technology