Petshop Science Branch Manager at Shoprite Group of Companies

Purpose of the Job

The purpose of the Pet Shop Manager is to build our new Pet Science brand, ensuring that there team provides an outstanding  in-store experience, where sales targets are continuously achieved or exceeded, customer interest is created, and there is return traffic to the store.The role oversees a Team who offer relevant, helpful and accurate product information, as well as animal health recommendations, to assist customers in making purchasing decisions that address their pets’ needs.

Job Category

Retail

Job Objectives

• Manage all aspects of the Pet Shop and customer experience. 
• Provide support and leadership to the team, manage their performance, share the Pet Shop targets, provide service and sales related performance reporting to enable the team to track their performance and improve in the required areas. 
• Manage the daily operations of the store, ensuring the smooth functioning of all in-store retail operational activities, namely sales, POS transactions, banking, cash ups, stock control and merchandising. 
• Communicate effectively and timeously with suppliers and investigate and/or escalate stock issues. 
• Oversee product merchandising. Maintain an outstanding store condition and adhere to visual merchandising standards. 
• Ensure standards for quality, customer service, and health and safety are met.  
• Investigate and resolve any areas of concern effectively and timeously. 
• Maintain an extensive knowledge of pets and related products to ensure the best service and advice is provided to our customers.  
• Ensure pet product knowledge is relevant and continuously aligned to new trends. Build your own knowledge and share with others. Organise training content and knowledge exchange opportunities for the team. Work with suppliers to maintain excellent product knowledge. 

Qualifications

• Matric or Equivalent

Experience

• +3 years exposure to a retail or service-oriented store environment, managing a small team in a customer interfacing, sales and stock orientated environment (essential)
• Must Love animals! Previous exposure to pet services, pet care, pet products or animal orientated services or sales (essential)
• Previous exposure to demonstrate a fit for the role: - a social personality that thrives around customers - makes people feel comfortable by adapting to each customer's communication needs and preferences (essential)

Knowledge and Skills

• Retail experience (essential)